Develop advanced communication skills for daily successful executive discussions with your staff, bosses ,important customers and decision makers.
Executive communications happen daily in any organisation. Failure in any executive discussion will create not only bad impression but lose respect and confidence from your own staff , bosses and important customers.
An executive communication is different from an ordinary communication. It is an advanced communication where decisions will be made or important policies will be discussed before implementation.Creating a good impression is no longer an option but a must to gain confidence from the higher level and decision makers.
Develop advanced communication skills for building you into an interesting and persuasive speaker to inspire your team and decision makers. It will help you to get more co-operation and respect from other team mates and superiors. Executives , Supervisors and HODs will be able to get more approvals and expected results with their convincing skills.
Inspire your team and Management with advanced communication skills. Get more results through your enhanced influencing skills.
These advanced communication skills are no longer options but are must have abilities to sharpen competencies of executives ,supervisors and HODs. Executives ,Supervisors and HODs can unleash their potentials with these skills . They can become more assertive and convincing.
This course helps executives, supervisors and HODs to be more capable of carrying themselves in various communications successfully, getting the best results they want.
14 Hours, 2 Days.
Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books.
(Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills,
Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).
She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.
Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.
She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.
She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.
“Knowledge is no power but Application is“