ADVANCED COMMUNICATION SKILLS FOR EXECUTIVES, SUPERVISORS AND HODS ( 2 DAYS)
By Ms. Carol Chiam
19 & 20 September 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
INTRODUCTION

Develop advanced communication skills for daily successful executive discussions with your staff, bosses ,important customers and decision makers.

Executive communications happen daily in any organisation. Failure in any executive discussion will create not only bad impression but lose respect and confidence from your own staff , bosses and important customers.

An executive communication is different from an ordinary communication. It is an advanced communication where decisions will be made or important policies will be discussed before implementation.Creating a good impression is no longer an option but a must to gain confidence from the higher level and decision makers.

Develop advanced communication skills for building you into an interesting and persuasive speaker to inspire your team and decision makers. It will help you to get more co-operation and respect from other team mates and superiors. Executives , Supervisors and HODs will be able to get more approvals and expected results with their convincing skills.

Inspire your team and Management with advanced communication skills. Get more results through your enhanced influencing skills.

These advanced communication skills are no longer options but are must have abilities to sharpen competencies of executives ,supervisors and HODs. Executives ,Supervisors and HODs can unleash their potentials with these skills . They can become more assertive and convincing.

This course helps executives, supervisors and HODs to be more capable of carrying themselves in various communications successfully, getting the best results they want.

COURSE OBJECTIVES:
  • Getting the best results out of communication
  • Inspiring own staff,bosses and decision makers at work
  • Getting prompt approvals from bosses and decision makers
  • Giving clear information and instructions to staff for fast execution of tasks
  • Displaying professionalism in executive communication with C- level
  • Achieving company’s goals in a shorter time with acquired abilities
KEY BENEFITS:
  • Able to present information and giving instructions with confidence
  • Raising confidence level in any executive communication with bosses and decision makers
  • Upholding professionalism in all executive communications
  • Becoming a better communicator in giving clear information and well understood
  • More capable in influencing staff, superiors and customers
  • Easier to executive functions and implementations
FOR WHOM
  • Executives,Supervisors, HODs requiring advanced communication skills for daily communicating, executing functions and leading effectively.
  • Officers who are not always successful in executive communications with their higher level and important customers
  • All those who aim to get the best results out of communication
METHODOLOGY
  • Full participation is needed in this much energised training.
  • Lecture, Role Plays, Individual & Team Activities will be included
  • Power Point Presentation with flip charts and boards will be used to make the training more interesting.
DURATION

14 Hours, 2 Days.

COURSE OUTLINES :-
  1. SIGNIFICANCE OF ADVANCED COMMUNICATION SKILLS
    • Effective interaction with higher levels of people or decision makers
    • To inspire staff under one’s supervision
    • To develop more confidence in any executive communications
    • To obtain more results in execution communications
    • Building stronger relationships with bosses and decision makers
    • Getting clearer messages across in internal and external communications
  2. STRATEGIC THINKING AND REASONING
    • Thinking logically before communicating effectively
    • Having an open heart in executive communication
    • Exercising empathy in all situations
  3. SPEAKING CONVERSATIONALLY IN DISCUSSIONS
    • Making a difference with verbal and non verbal techniques
    • Tonality and pace play vital roles in effective communications
    • Right choice of words build relations
    • Asking open ended questions that will not bore your listeners
    • Walk the talk at all times
    • How you speak matters!
  4. ADVANCED INTERPERSONAL SKILLS
    • Mastering the art of conflict resolution
    • Trouble shooting problems for work harmony and lesser complaints
    • Managing emotions : your own and the others
    • Approachable disposition to inspire others
  5. DEALING WITH DIFFICULT CONVERSATIONS
    • Handling different types of people : rude, angry and unreasonable
    • Develop emotional intelligence to understand human
  6. PRESENTING YOUR IDEAS CONVINCINGLY
    • Present like “ Pro” to captivate your listeners
    • Know what you are presenting
    • Get prepared : 3 Rs
    • Carry yourself well when presenting
    • Equip with good language proficiency
  7. DEVELOPING PUBLIC SPEAKING SKILLS FOR BETTER CONNECTION IN GROUP MEETINGS
    • Overcoming fears
    • Creating impact with “ C.A.S.H.”
    • Inviting and limiting questions.
    • What to do when there is a flaw?
  8. CREATING IMPACT WITH STORY TELLING SKILLS
    • Convincing your bosses and decision makers
    • Showing credibility with short and simple stories
    • Making your story interesting to captivate audience for final acceptance
  9. REPORTING IMPRESSIVELY
    • Writing impressive reports for acceptance by bosses and decision makers
    • Ensuring important elements are included : 30 Second Influencer & Paragraph Power
    • Reporting professionally
  10. INFLUENCING SUPERIORS & DECISION MAKERS
    • Logical reasoning
    • Using compelling tone
    • Assertiveness
    • Showing proofs
    • Making full use of “Influencing” principles
  11. NEGOTIATION SKILLS
    • Exploring some common negotiation strategies in internal and external meetings
  12. EFFECTIVE EMAIL WRITING FOR SECURING FAST RESPONSE
    • Writing effective emails
    • What to avoid in writing emails?
    • Using the right format for right emails to gain respect and trust
  13. MAKING PROPOSALS WELL ACCEPTED
    • How to write a winning proposal for acceptance?
    • What are the “ Dos &Don’ts” in proposal writing?
    • Making use of “ Be Nice” theory in all proposals
  14. BOARD PAPER WRITING
    • Writing effective board papers with a few writing tips
Your Trainer

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.

She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
1 person ~ RM 1378 / pax
2 persons or more ~ RM 1272 / pax
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6 % Service Tax )
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 5 working days prior to the event else 30% payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
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