Human Resource((HR) personnel are important assets of every organisation.
The market today requires more than ordinary HR personnel to addressthe many challenges encountered in this competitive era. Their HR functions go beyond hiring and firing unlike those days.
Modern HR personnel need to possess essential competencies to meet the various challenges in HR Management these days. They are responsible for many HR functions in organisations. Being educated in HR Management is not good enough for these valuable personel. They need to have competencies and skills in executing their day to day functions.
It is important that these staff are trained to perform successfully. In many cases,these staff are not trained though they are required to develop training and development strategies for the employees in their organisations.
Developing competencies in these modern HR personnel is no longer an option but a necessity. They need critical thinking skills and top HR competencies to manage the employees and solve the many issues in an organisation.
This training helps to develop modern HR staff to perform confidently and professionally in their roles and responsibilities.
The course enhances the competencies of modern HR staff for better quality performance. The benefits of attending this course help to raise their ability in achieving their company’s goals and objectives .
Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books.
(Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills,
Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).
She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.
Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.
She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.
She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.
“Knowledge is no power but Application is“