By Mr. Andrew Cheah
5 & 6 September 2019
Kuala Lumpur
(100% Claimable From HRDF/PSMB)

There is one certainty in any organisation : change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the basics – managerial skills. These people may not necessarily be managers only, they can be anyone who has subordinates or who needs to work with a group of people (eg,. in a project). The top management sets the vision, and they depend on people who are efficient in the execution. It is always at the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster.

Course Objectives:

At the end of the programme, participants will learn how to :

  • Understand the role of management within the organization
  • Improve overall performance through effective & positive confrontation
  • Be more confident in practising management
  • Motivate People better
  • Enhance and improve leadership skills
  • Upgrade communication skills
  • Increase team skills
  • Achieve better overall results
Who Should Attend:

This is intended for all those who have formal subordinates and those personnel who have to manage the various resources and/or projects.


14 Hours, 2 Days.

Course Outlines :-
  1. Leadership
    • What is leadership and why it is important?
    • Leadership Approaches/Styles
    • Case Exercise on leadership
    • Guidelines to application
  2. Communication
    • Introductory exercise: “Dream of a King”
    • Definition and example
    • Common pitfalls of poor communication
    • Tool on how to avoid them
  3. Giving Directions
    • How to provide effective directions
    • The SMART approach
    • Follow up: the “Twin Brother” of Giving Directions
  4. Motivation
    • Survey: what do people want?
    • Definition
    • How to manage motivation
  5. Problem Solving
    • Workplace problems
    • Problem solving tool
  6. Time Management
    • How to be productive compared to others
    • Case discussion on Prioritization
  7. Work and Project Management
    • Principles of Project Management
    • Project Management Tools
  8. Delegation and Empowerment
    • Case: “Smoking and Driving”
    • Why delegate?
    • How to delegate?
    • Things which you should not delegate
  9. Managing Difficult Staff
    • Why do people behave the way they do?
    • Relationship between Attitude and Behavior
    • Tactical handling of People
  10. Teambuilding
    • Case: Game Theory
    • What is a Team?
    • How to select the best team
Your Trainer

Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education.
Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
1 person ~ RM 1590 / pax
2 persons or more ~ RM 1431 / pax
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6 % Service Tax )
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 5 working days prior to the event else 30% payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
1. Fax 03-6207 6727
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
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