MASTERING ENGLISH SPEAKING SKILLS FOR WORK EXCELLENCE ( 2 DAYS)
By Ms. Carol Chiam
28 & 29 August 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
Introduction

Speak English With Confidence!

Many of us have good knowledge of English but dare not speak confidently.

The old saying, " Practice Makes Perfect" is still valid . One must practise speaking English everyday in order to be good.

Correct common errors in speaking English. Overcome barriers if we want to improve our English fluency.

Mastering English Speaking Skills For Work Excellence is a good course for those who wish to speak English confidently without fear.

Key Benefit In Attending
  1. Acquire English speaking skills for effective communication
  2. Able to communicate with those who speak only English
  3. Raise confidence level in speaking the international language
  4. Correct common errors in speaking English
  5. Making less mistakes in English conversation
Course Objectives
  1. To speak English with confidence
  2. Overcome fear in making mistakes in speaking English
  3. Able to communicate with those who speak only English
  4. To interact with all levels in English without fear
  5. Prepare for the next level of success
  6. Achieve company's objectives
For Whom
  1. Those who wish to speak English well at work and business.
  2. A good course for employees with poor English speaking fluency
  3. Intermediate level
Methodology
  1. Interactive Lectures With Role Plays, Individual & Team Activities will be used
  2. Full participation is compulsory to make the training much energised
  3. Power point presentation to make training more interesting
COURSE OUTLINES :-
  1. OVERCOMING BARRIERS IN SPEAKING ENGLISH
    • Attitude
    • Environment
    • Culture
    • Fear Of Making Mistakes
  2. CORRECTING COMMON ERRORS IN ENGLISH FLUENCY
    • Vocabulary : Use the right words to express
    • Pronunciation : The effect of consonants & vowels
    • Grammar : Grammatical errors in everyday conversation
  3. ESSENCE OF GOOD GRAMMAR IN EXPRESSION
    • Tenses In Different States Of Happenings
    • Correct Use Of Sentence Connectors - and, but, because
    • Words With Same Pronunciation But Different Meanings
    • Right Pronouns - he, she, I, they, we
    • Articles : a, an & the
  4. INTERACTING WITH CUSTOMERS EFFECTIVELY
    • Talking to customers via telephone
    • Communicating with difficult customers
    • Discussion with customers in meetings
  5. SAY IT WITH CONFIDENCE
    • Inviting people to attend office and private functions
    • Giving advice
    • Offering help
    • Making suggestions
    • Objections
    • Addressing good and bad news
    • Conveying condolences
  6. SPEAKING FLUENTLY VIA TELEPHONE
    • Answering & Transferring Calls
    • Taking & Conveying Messages
    • Questioning & Making Enquiries
  7. DELIVERING YOUR THOUGHTS WITHOUT FEAR IN MEETINGS
    • Know the common words used in meeting
    • What to say before the meeting begins?
    • How to proceed with confidence?
    • Suggest confidently in meeting
    • Learn to close meeting with words of appreciation
  8. RAISING CONFIDENCE LEVEL WHEN SPEAKING TO A GROUP
    • Build Courage Through Practice
    • Equip With Subject Knowledge
    • Mind Your Words & Speech
    • Get Feedbacks
  9. APOLOGISE AND ACCEPT APOLOGIES IN FLUENT ENGLISH
    • Apologise with the right words
    • Accept apologies with sincerity
  10. TIPS TO SPEAK ENGLISH FLUENTLY
    • Read More To Speak More
    • Listen More To Communicate More
    • Practise More To Interact More
Your Trainer

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.

She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
1 person ~ RM 1378/ pax
2 persons or more ~ RM 1272 / pax
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6 % Service Tax )
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 5 working days prior to the event else 30% payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
SST No. B16-1902-32000126
Tel: 03 7732 0477     Fax: 03-6207 6727     
Info    019 335 1111     info@scientia.com.my
Sara    019 335 1111     sara@scientia.com.my
Nonie    019 327 1111     nonie@scientia.com.my
Max    012 375 2003     max@scientia.com.my
For Customised In-House Training:
Ronny     012 223 6666     ronny@scientia.com.my
Office Hour: Monday ~ Friday 9.00 am~6.00 pm
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