IMPROVING ENGLISH LANGUAGE SKILLS FOR BUSINESS COMMUNICATION ( 2 DAYS)
By Ms. Carol Chiam - 9 & 10 July 2018 , 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
Introduction

Achieve more with Business English!

Learn to use Business English instead of Plain English at the workplace.

Business English gives a pleasant impression and captures attention of readers and listeners. Plain English is not competitive enough to attract readers and listeners. It is too ordinary. Communication works for those who work for it. Winning and positive words influence readers and listeners.

Speak and write in Business English to stay competitive in this challenging market.

The vocabulary of Business English is convincing to both staff and customers. More people are using Business English at their workplace and business. Customers and staff feel more respected and convinced when you communicate with them in Business English.

This course helps participants to speak and write confidently in Business English. Discussions and email writing in Business English can secure more replies and actions expected. The training enables participants to correct their common errors made, making their communication more effective.

Course Objective:
  • Improving Business English communication skills at work
  • Avoiding common errors in Business English communication
  • Making everyday communication more effective and impressive
  • Achieving company’s objectives
Key Benefits:
  • Raising ability to communicate in Business English confidently
  • Learning how to avoid common errors in everyday Business English communication
  • Improving confidence level in achieving company’s goals
Methodology:
  • Full participation is required to make the training more interesting
  • Interactive Lectures, Role Plays & Team Activities will be included
  • Power point presentation and flip charts will be used
For Whom:
  • Those who wish to improve their Business English communication skills at work
  • This course is suitable for all senior clerks and executives who wish to raise their proficiency in Business English.
  • Managers are encouraged to attend to refresh their command of Business English proficiency.
Level of Understanding:

Intermediate

Duration

14 Hours, 2 Days.

Course Outlines :-

    MODULE ONE - BUSINESS ENGLISH VERSUS PLAIN ENGLISH

    • Importance Of Business English In This Competitive World
    • Common Business English Vocabulary In Everyday Conversation
    • Correcting Common Errors In Business English Communication
    • Test Your Business English Level

    MODULE TWO - PRONUNCIATION & INTONATION

    • Impact of Vowels and Consonants
    • Proper Pronunciation of words
    • Right Intonation of speech

    MODULE THREE - FUNCTIONAL GRAMMAR IN BUSINESS ENGLISH COMMUNICATION

    • Tenses : describing different states of happening
    • Articles : a, an & the
    • Conjunctions: but, and, because, however, therefore,etc
    • Preposition: in, at, on,et.
    • Pronouns: I,me, you, he, him, she,her, we, us

    MODULE FOUR - FACE TO FACE DISCUSSION IN BUSINESS ENGLISH

    • Verbal Communication : discussions / meetings with staff and customers
    • Non Verbal Communication : body language, eye contact,smile,etc.

    MODULE FIVE - MAKING USE OF BUSINESS ENGLISH IN TELEPHONE CONVERSATION

    • Answering calls confidently: responding to enquiries, taking messages,etc.
    • Asking intelligently : requesting for information, making enquiries,etc.

    MODULE SIX - EMAIL WRITING

    • Formal & Informal Formats
    • How to write effective emails?
    • Common Business English Vocabulary : Opening & Closing

    MODULE SEVEN - HOW YOU SAY MATTERS

    • Securing response and not reaction
    • Using more positive words
    • Rephrasing words for better relationship

    MODULE EIGHT - REPORT WRITING

    • Learn how to write short reports on findings, happenings, work done,etc.
    • Important features in report writing
    • Dos & Don’ts in writing reports

    MODULE NINE - ADVANTAGE OF BUSINESS ENGLISH IN DIFFICULT SITUATIONS

    • Conflicts at work
    • Emotional scenes
    • Angry customers
Your Trainer

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.

She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 25 June 2018 )
1 person or more ~ RM 1345 / person
Standard
1 person ~ RM 1445 / person
2 persons or more ~ RM 1345 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
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