DEVELOPING WINNING PRESENTATION SKILLS AND ETIQUETTE ( 1 DAY)
By Ms. Carol Chiam - 22 June 2018, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
OVERVIEW

Effective presentation skills and etiquette are essential requirements for business and office performance in this competitive economy.
Poor presentations can lead to adverse effects and bad consequences.

The importance of presentations cannot be denied. Employees need to present their views and suggestions for continuous improvement of their productivity in meetings. In meetings, officers and staff need to present their ideas, opinions, agreements or disagreements. Poor presentation can lead to misunderstandings and ideas not properly channelled. Customers only buy products when they are convinced with the salesmen's presentations. Bad presentation can lead to poor sales.

No one is borne with presentation skills. Presentation skills can be developed through practice and proper training.

This course helps to develop good presenters for business and at work. It helps to raise confidence level of those with presentation fears. One will find this course extremely useful with tips in presentations and etiquette for business and work requirements.

COURSE OBJECTIVES:
  • To become an effective presenter with confidence
  • To avoid common flaws in presentation
  • To enhance good impression with the audience
KEY BENEFITS:
  • Ability to correct common flaws in presentations
  • Raising confidence level in office and business presentations
  • Avoiding the fear factor in presentations
FOR WHOM
  • Executives and Managers who need to present in office work or business encounters
  • Those with presentation fear in their work or sales encounters
  • Existing presenters who wish to refresh their skills for better presentation
METHODOLOGY
  • Interactive lectures with discussions
  • Individual and team presentations will be included in the training.
  • Interesting power point presentation
DURATION

7 Hours, 1 Day.

COURSE OUTLINES :-
  1. CORRECTING COMMON FLAWS IN PRESENTATION
    • What are they?
    • When to correct?
    • How to corect?
  2. ORGANISING YOUR PRESENTATION
    • The structure
    • The language
    • The action words to use
  3. DESIGN OF A SPEECH TO BE PRESENTED
    • How to open with both verbal and non-verbal communication?
    • What opening words to create a powerful impact?
    • When to proceed with main talk?
    • Which technique to overcome interruption?
    • When to invite questions?
    • How to stop unproductive interruptions?
    • The right closing leaving behind a good impression
  4. SPECIAL SKILLS FOR AN INTERESTING AND EFFECTIVE PRESENTATIONS
    • Overcoming The Fear In Presentation
    • Mastering the Art Of Public Speaking
    • 3Rs In Presentations: Tools & Techniques
    • Voice Power
  5. INTELLIGENT ANSWERING QUESTIONS
    • How to address questions you do not know the answer?
    • How to stop further questions?
    • How to answer questions in a professional way?
  6. PRESENTATION ETIQUETTE
    • Wardrobe for presentation
    • Behaviour before, during and immediately after presentation
    • Art of talking professionally
    • Right non-verbal communication throughout presentation
Your Trainer

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.

She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 8 June 2018 )
1 person or more ~ RM 995 / person
Standard
1 person ~ RM 1095 / person
2 persons or more ~ RM 995 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
GST: 001871699968
Tel: 03 7732 0477     Fax: 03-6207 6727     
Info    019 335 1111     info@scientia.com.my
Sara    019 335 1111     sara@scientia.com.my
Nonie    019 327 1111     nonie@scientia.com.my
Max    012 375 2003     max@scientia.com.my
For Customised In-House Training:
Ronny     012 223 6666     ronny@scientia.com.my
Office Hour: Monday ~ Friday 9.00 am~6.00 pm
Click here to request for a Brochure
Copyright (c) 2015 by Scientia Training Sdn Bhd