HR FOR NON HR AND OPERATIONAL LINE MANAGERS ( 2 DAYS)
By Mr. Cyril Pagadala - 7 & 8 June 2018, 9:00 am to 5:00 pm,
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
INTRODUCTION

This programme looks at the day-to-day issues of managing department employees and the associated challenges

LEARNING OUTCOMES
At the end of the programme, participants are able to:
  • Draft proper job descriptions and job specifications
  • Conduct a successful interview
  • Identify training needs and carryout training for the department
  • Conduct professional performance evaluation and draw up PIPs
  • Conduct a professional counseling session
  • Draft warning letters for misconduct and non-performance
  • Manage a Domestic Inquiry
  • Manage probationers the legal and professional way
  • Improve employee relations and ethics in management
WHO SHOULD ATTEND
  • HODs
  • Non-HR Managers / Executives
  • Operational Managers / Executives
  • Line Managers / Executives
LEARNING APPROACH
  • Presentations, interactive group discussions, case studies, role-play
DURATION

14 Hours, 2 Days.

COURSE OUTLINES :-
  1. IMPORTANCE OF HR MANAGEMENT FOR NON-HR AND OPERATIONAL LINE MANAGERS
    • What is HRM?
    • Role of HRM in an organisation
    • Role of Operational Line Management in HRM
  2. EMPLOYERS AND EMPLOYEES RIGHTS
    • Employers legal prerogatives
    • Employees legal rights
  3. DRAFTING JOB DESCRIPTIONS AND JOB SPECIFICATIONS
    • Drafting JD / JS
    • Determining work loads
    • Balancing up the job descriptions
  4. JOB INTERVIEWING SKILLS
    • Types of interview questions
    • Conducting the interview
    • Evaluating responses
  5. JOB TRAINING & DEVELOPING EMPLOYEE POTENTIAL
    • Training Needs Analysis (TNA)
    • On-the job coaching and conducting training
    • Job rotation and Multitasking
    • Career planning and development
  6. PERFORMANCE MANAGEMENT
    • Setting performance standards & KPIs
    • Evaluating performance
    • Drawing up Performance Improvement Plans (PIPs)
  7. COUNSELLING
    • Who should counsel?
    • Difference between advice and counseling
    • Required skills for counselors
    • How to counsel?
  8. DOCUMENTATION FOR NON-PERFORMANCE AND INDISCIPLINE
    • Cautions
    • Verbal and written warnings
    • Show-cause letter
    • Charge sheet
  9. DOMESTIC INQUIRY
    • Panel members
    • Process of inquiry
    • Rights of prosecutor and accused
  10. SPECIAL ISSUES IN MANAGING PROBATIONERS
    • Setting standards for probationers
    • Managing performance
    • Confirming employees
    • Differences between probation and confirmed service
    • Legal problems and challenges in managing probationers
  11. IMPROVING EMPLOYEE RELATIONS
    • What do employees want?
    • Personal leadership styles for the new generation
    • Why employees leave?
    • Ethics in management
Your Trainer

Mr. Cyril Pagadala comes with many years of real hands-on work experience in Human Resource Management, Industrial / Employee Relations, Payroll Management. Cyril has a BA in English and an MA in Human Resource Management. He is a lecturer and corporate trainer now for many years.

His work experience covers various industries such as the banking, manufacturing, hospitality and other service industries He has worked for both local and multinationals in both small and large companies. Before he went into training, he was the Director of Human Resource & Administration of a group of companies.

He has gone through the whole gamut of HRM functions and during this period has had to deal with a lot of legal issues. One of his main functions has been to prepare the payroll according to Malaysian law in the various companies he worked with. He is therefore familiar with all the problems and challenges faced by management and problems posed by employees.

Cyril is a serious trainer and he delivers and facilitates the programme in a simple, easy-to-understand way and willingly shares knowledge. Due to his real hard-knock work experience, he is able to provide many simple solutions to work challenges.

He has many repeat clients. Maybe this is due to his simple philosophy: “SHARE REAL WORK KNOWLEDGE”. Perhaps a cue may also be taken from a participant: ‘I NEVER KNEW THIS WAS SO EASY!’.

His participants range from CEOs, senior managers, executives, lawyers and other levels.
Some of the organizations that attended his payroll and similar programmes are: PUNB, G-Tower Sdn Bhd, Brighton Education, United Overseas Bank, Robert Bosch, DRB HICOM, KPJ Klang Specialist Hospital, RHB Bank, Puncak Niaga, Nixus International School, Carigali, Petronas, Jebson & Jesse Packaging, Microlink Solutions, CEFS Response, BATA (M), Credit Guarantee Corporation, Koperasi Wawasan Malaysia Berhad, AIMST University, Technip Geoproduction, Combat Coating, SME Bank, Hitachi Construction, Ogilvy & Mather, Signature Manufacturing, Pelita Holdings, Construction Labour Exchange Centre, Labuan Reinsurance, Jurukur Perunding Services, Pulai Springs Resort, CIBA Vision, M-Fischer Tech, Petrochemicals (M) Sdn BHd, Season Confectionery & Bakery, Anika Insurance Brokers, Ricoh, Securities Services Holdings, White Quest Technologies, Residence Hotels & Resorts, MBF Printing, SEGI Education Group, Hospital Paman An-nur, Goodyear, Balfour Beatty Ansaldo Systems JVC, Hitachi Cable PS Techno, Malaysia Automotive Institute, MAHSA University College, Rawang Specialist Hospital, Perbadanan Nasional Berhad (PNB), Kenderaan Labu Sendayan, Indah Water, Financial Mediation Bureau, Prostar Engineering, Kedah Medical Centre, Macro System Consultancy, Great Estern Life Assurance, UCSI Group, KL Airport Services, Mont Kiara International School, Shin Yang Sarawak, Affin Bank, Nexus Software Solutions, Menta Construction, BERNAS, Kopetro, Iskandar Regional Development Authority, Mah Sing Plastics, UTMSpace, MNJB Reality, SDV Transport, Institute of Bankers, Koperasi Kakitangan Petronas, F & N, Tropical Resort Lifestyle, We Beauty Life Store, Central Hypermarket, Giga Engineering & Construction, SME Corp, Smilelink Dental Group, International Federation of Red Cross & Red Crescent Societies, AerospaceTechnology Systems Corp, YP Plantation Holdings, Northport, Rotiboy Bakeshoppe, Antah Insurance, Sapura Industrial, Hospital Pusrawi, Susu Lembu Asli Marketing, Bank Perbangunan, Macfood Services, AKPK (Agency Kaunseling & Pengurusan Kredit), Nanyang Sinag Pau, Hyatt Regency Kuantan Resort, Bank Muamalat, Petronas Gas, Suruhanjaya Tenaga, Quality Hotel, PBJV Group (oil and gas), Jobstreet, Dresser-Rand, Maju Home Furnishing, Albukhary International University, Petronas Penapisan, Cosmopoint, Sapuracrest Petroleum, Kolej Yayasan Sabah, Secret Recipe, Remitmaster, NSTP, New Pantai Expressway, Pacific Insurance, JW Marriot, VOLVO, Otohub, Micasa All Suite Hotel, See Hup Transport, Tanaka Electronics, Osram, Fairview International School, Roopi Medical Centre, STAR Publications, Oracle, Shima Electronics, Sabah Economic Development & Investment Authority, The Coffee Bean, KL Regional Centre for Arbitration, Amanah Raya, United Malayan Land, Scomi Group, Blue Archipelago, Unilever, Hitachi Transport System, Paramount Inn Sibu, Oriental Inn Sibu, Swiss Garden Hotel, Amway, DHL, Sungei Wang Plaza Management, FELDA, Bank of China, Technology Park, Jotun Paints, Perbadanan Pembangunan Pertanian, Ranhill Worley Parsons, Bank Rakyat, Kementerian Kewangan Sabah, TH Travel & Services, CELCOM Axiata, Asia-e University, Pharmaniaga, University Tun Hussain Onn, Baker Hughes Services Royal Selangor Club, Ph King Jewellers, DBKL, Wyann International, China Press, Shoon Fatt Biscuit, Taylors Education Group, U-Mobile, Bank Simpanan Nasional, Red Tone, PERODUA, Godell, Airod Turbopower, Honda, Clara International Beauty Group, Malaysia Merchant Marine Berhad, SEDC Sarawak, Cargill Palm Products, Malaysia Smelting Corp, ICI paints, SIME Engineering, Utusan Melayu, Star Cruises, EPF, Bank Pertanian, Malaysian Business Pages, Toshiba, Ornasteel, CCM Chemicals, Euratech Sdn Bhd, Kudrat Marine, STT Technologies, EON, Malakoff.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 24 May 2018 )
1 person or more ~ RM 1345 / person
Standard
1 person ~ RM 1445 / person
2 persons or more ~ RM 1345 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
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Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
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Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
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