SELLING SKILLS THAT EVERY SALESPERSON SHOULD MASTER ( 1 DAY)
By Ms. Carol Chiam - 30 May 2018, 9:00 am to 5:00 pm,
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
OVERVIEW

Only the best selling skills win sales!

Salespersons should improve their selling skills for better sales in this challenging time.

Ordinary sales skills cannot win sales especially in this ever competitive market. Competitors are upgrading the competencies of their sales force constantly to stay ahead in the ever challenging market.

Strong communication skills and closing techniques help salesperson to seal deals easily. Not all salespersons possess these skills. Some can open sales easily but all the time failed to close the deal.

There are many difficult people to deal with in sales. Ability to deal with these people is essential.

This course not only helps salespersons to improve their skills for securing better sales outcome but building them into mentally strong warriors to deal with difficult prospects.

COURSE OBJECTIVES:
  • To improve selling skills of salespersons for securing more deals
  • To help salespersons to handle sales objections in the competitive market
  • To deal with difficult prospects intelligently in sales encounters
  • To raise the confidence level of salespersons for achieving sales targets
  • To achieve company’s objectives and targets set
KEY BENEFITS:
  • Raising confidence level in achieving company’s goals and targets set
  • Becoming more competitive with acquired skills
  • Developing a mental helmet to weather storms from difficult prospects
FOR WHOM
  • New & Existing Salespersons/Consultants
  • Sales Managers & Executives
METHODOLOGY
  • Interactive Lectures
  • Role Plays & Team Activities
  • Case studies for discussion
  • Power point presentation with flip charts and boards
  • Full participation is required
DURATION

7 Hours, 1 Day.

COURSE OUTLINES :-
  1. STRONG COMMUNICATION SKILLS
    • Overcoming fear in talking to strangers
    • Polishing your speaking and presentation skills
    • Engaging potential and existing customers
  2. TELEPHONE SALES SKILLS
    • Master these important tips to secure sales over the telephones
    • Avoid past failures
  3. GAINING COMMITMENT
    • Focus on questions from prospects
    • Giving solutions to their needs
    • Building trust in your company and products
    • Paint a rosy picture and impact after using your products
  4. LISTENING POWER
    • Pay attention to their needs
    • Ask, if not clear.
    • Never assume
  5. ASKING QUESTIONS INTELLIGENTLY
    • Use open ended questions to get more details
    • Do not include criticism in your questions
    • Have empathy when asking questions
    • Avoid sensitive questions
  6. OBJECTION HANDLING
    • Right mindset in handling objections
    • Exploring examples of objections and how to handle them
  7. DEALING WITH DIFFICULT PEOPLE
    • Promote “value” and not just the product.
    • Managing own emotions
    • Exercise patience
  8. RIGHT CLOSING TECHNIQUES TO WIN SALES
    • Alternative Close
    • Now or Never Close
    • Discount Close
Your Trainer

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.

She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 16 May 2018 )
1 person or more ~ RM 995 / person
Standard
1 person ~ RM 1095 / person
2 persons or more ~ RM 995 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
GST: 001871699968
Tel: 019 327 1111     Fax: 03-6207 6727     
Info    019 335 1111     info@scientia.com.my
Sara    019 335 1111     sara@scientia.com.my
Nonie    019 327 1111     nonie@scientia.com.my
Max    012 375 2003     max@scientia.com.my
For Customised In-House Training:
Ronny     012 223 6666     ronny@scientia.com.my
Office Hour: Monday ~ Friday 9.00 am~6.00 pm
Click here to request for a Brochure
Copyright (c) 2015 by Scientia Training Sdn Bhd