WRITING EMAILS, REPORTS AND MEETING MINUTES PROFESSIONALLY (1 DAY)
By Ms. Carol Chiam - 25 May 2018, 9:00 am to 5:00 pm,
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
OVERVIEW

Sharpening business writing skills these days is necessary for all employees in every organisation .

Emails, minutes and reports are examples of business documents communicated almost everyday.

We have to make communication work for us and not work against us if we want to receive positive outcome.

Effective business writing secures positive response and brings good results. We do not want our written communication to bring us nightmares! Words and composition of written communication should be clear and easy to understand.

Avoid pitfalls in business writing in order to reflect a good image and strong relationship with both internal and external customers.

Rephrase words in our written communication for better rapport.

How we write matters!

COURSE OBJECTIVES:
  • To communicate with impact at the workplace and business
  • To improve business writing skills for maximum effectiveness
  • To correct common errors in business writing
  • To make a great impression through effective business writing
  • To secure positive response through effective business communication
  • To create a strong relationship with both internal and external customers
  • To achieve company's objectives
KEY BENEFITS:
  • Able to write better and effective emails, reports and minutes
  • Learn to avoid pitfalls in business writing
  • Adopt the right attitude when writing
  • Know how to identify and overcome common errors in everyday business writing
  • Develop the ability to create a good impression through effective writing
  • Raise ability to achieve company’s objectives
FOR WHOM
  • Executives with keen interest to improve their business writing skills.
  • This course is particularly suitable for those who write regularly at work and business.
  • Improved skills enhance ability to achieve company’s objectives in a shorter time
  • Level of understanding: Intermediate
METHODOLOGY
  • Full participation is required for maximum effectiveness
  • Interactive Lectures, Role Plays, Individual & Team Activities will be included
DURATION

7 Hours, 1 Day.

COURSE OUTLINES :-
  1. INTRODUCTION : WHY WRITE?
    • Company’s Objectives
    • Customers’ Expectation
    • Work & Business Effectiveness
  2. CREATIVE WRITING ADVANTAGE
    • Put feelings into writing and not just conveying information
    • Creative Writing versus Expository Writing
  3. IDENTIFYING & OVERCOMING COMMON ERRORS
    • Grammar
    • Spelling
    • Relevance of Contents
    • Right Language
  4. WRITING EMAILS WITH A DIFFERENCE
    • Impress reader
    • Dos & Don’ts
    • Netiquette (email guidelines)
    • Salutation and Closing:formal and informal
    • How to write an effective email?
  5. MAKING YOUR REPORTS INTERESTING
    • Parts of A Report
    • Avoid Pitfalls
    • How to Write Winning Reports?
  6. APPLY BUSINESS WRITING SKILLS IN MINUTE WRITING
    • Key Principles
    • “Need To Know” Concept
    • Step by step in writing minutes
  7. REPHRASING WORDS FOR BETTER RELATIONSHIP
    • How you write matters!
    • Importance of Positive language in business writing
Your Trainer

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.

She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 11 May 2018 )
1 person or more ~ RM 995 / person
Standard
1 person ~ RM 1095 / person
2 persons or more ~ RM 995 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
GST: 001871699968
Tel: 019 327 1111     Fax: 03-6207 6727     
Info    019 335 1111     info@scientia.com.my
Sara    019 335 1111     sara@scientia.com.my
Nonie    019 327 1111     nonie@scientia.com.my
Max    012 375 2003     max@scientia.com.my
For Customised In-House Training:
Ronny     012 223 6666     ronny@scientia.com.my
Office Hour: Monday ~ Friday 9.00 am~6.00 pm
Click here to request for a Brochure
Copyright (c) 2015 by Scientia Training Sdn Bhd