TELEMARKETING SKILLS THAT DELIVER RESULTS ( 2 DAYS)
By Ms. Carol Chiam - 23 & 24 May 2018, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
OVERVIEW:

Make a difference with excellent telemarketing skills!

Telemarketing representatives have goals to achieve like any other salesperson .

The challenges faced by these telemarketers are dealing with difficult prospects and many objections encountered everyday. Everything is done via telephone.

Every telemarketer must equip with telephone skills and sales skills . A good salesperson may not find it easy if he is not equipped with telemarketing techniques . Closing sales via telephone there and then require the art of speaking and presentation without facing the prospect. Knowing how to create impact via telemarketing needs special skills and patience.

This course helps telemarketers to speak confidently and present effectively without fear or hesitation. The ability to deal with difficult prospects and customers is a necessity these days in this challenging market.The training helps telemarketers to master the art of dealing with difficult prospects and customers.

The key benefits from this course are acquiring effective telemarketing skills and raising confidence level to close more sales via telephone.

COURSE OBJECTIVES:
  • To master the art of telemarketing for closing sales
  • To increase more sales via telemarketing
  • To handle difficult prospects and customers via telephone
KEY BENEFITS IN ATTENDING:
  • Ability to close more sales via telemarketing
  • Increasing confidence level in handling objections and difficult prospects & customers
FOR WHOM:

All telemarketers and salespersons with sales targets to achieve

METHODOLOGY
  • Full participation is required for this much energised training
  • Interactive lectures with role plays and team activities
  • On the spot training
  • Power point presentation to make the training more interesting
DURATION

14 Hours, 2 Days.

COURSE OUTLINES :-
  1. RIGHT MINDSET
    • Dual Mindsets
    • What is in the prospect’s mind?
    • What is your company’s unique selling point?
  2. A GOOD TELEMARKETER
    • What are the attributes?
    • How to improve further?
  3. OVERCOMING OBJECTIONS
    • The busy prospect
    • The hard to get prospect
    • The one minute prospect
  4. BE A CONSULTANT:3Cs
    • Creating the impression as a consultant
    • Creating the need for prospect
    • Creating the reason to buy from you
  5. DEVELOPING RAPPORT
    • How you speak matters
    • Show sincerity and credibility in your conversation
    • Build relationship
  6. TELEPHONE TECHNIQUES:CREATING IMPRESISONS
    • Mannerism
    • Be “ Special”
    • Winning words
    • Thanking prospect
  7. SPEAK AND NOT TALK: MAKE A DIFFERENCE
    • Creating an impression when speaking
    • Creating impact with your product
    • Leave behind a great image before leaving
  8. TELEMARKETING TIPS FOR SALES SUCCESS
    • Getting prepared with sound knowledge
    • Know your target market
    • Learn the skills in handling gatekeepers
    • Build enough confidence to talk to decision makers
    • Leave behind good impressions even though first call was not successful
  9. SALES PROFESSIONALISM IN A CHALLENGING MARKET
    • How to be a professional in telemarketing?
    • Dos and Don’ts
  10. SALES SCRIPT ADVANTAGE TO BUILD A COMPETITIVE EDGE
    • Getting prepared
    • Use script as a guide
    • Do not read word by word
  11. THE SALES TALK
    • Use polite and simple words
    • Introduce your product clearly
    • Mirror the prospect’s communication style
    • Tell why your product is so popular
    • Give a chance to the other party to talk
    • Ask intelligent questions
    • Close sales promptly
  12. CLOSING SALES
    • Reiterating the selling point
    • Ask specific questions to influence prospect to buy
    • Quickly close sales
  13. HANDLING DIFFICULT PROSPECTS & CUSTOMERS
    • Managing emotions when talking to difficult prospects and customers
    • Use professional phrases to handle these prospects and customers
    • Leave behind a good impression when closing the call
Your Trainer

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.

She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 9 May 2018 )
1 person or more ~ RM 1345 / person
Standard
1 person ~ RM 1445 / person
2 persons or more ~ RM 1345 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
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