By Mr. Elyaraj Seevaratnam - 21 May 2018, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
Course Objectives:

This course is specially designed to be able to develop techniques of debt collection.Participants will use a structured and systematic approach in debt collection to suit their respective business environment. Case studies and exercises are used to illustrate key learning points.

Course Benefits:
  • Improve the efficiency of collections.
  • Increase the consistency of the collection process.
  • Enable to identifyearly problem customers.
  • Better accounts receivable reporting.
Target Audience:

This course is designed for beginner to intermediate level credit risk personnel, who have had limited exposure to techniques of debt collection.

  • Credit Executives
  • Credit Officers
  • Credit Managers
  • Credit Controllers
  • Credit Control
Training Methodology

Lectures, Practical Workshop Sessions, Exercises, Discussions.


7 Hours, 1 Day.

Course Outlines :-
  1. Introduction
  2. Causes of Credit Deterioration
  3. When to Contact a Customer
  4. How to Contact a Customer
  5. Why are Trade Debtors Increasing
  6. Why Customers Don’t Pay
  7. Early Warning System
  8. How to Detect a Company in trouble
  9. How to Improve Collections
  10. When to use more aggressive Tactics
  11. How to Resolve Disputes and Deductions
  12. When to Place Customer on Credit Hold
  13. When to Credit Release
  14. Renegotiation of Outstanding Credits
  15. When to Turnover Delinquent to Legal
  16. Responsibility for Legal Proceedings
  17. Courthouse Terminology and Judgements
  18. Legal Process Flowchart
  19. Modes of Enforcement after obtaining judgement
  20. Provision for Bad Debts and Bad Debts Write off
  21. Q & A
Your Trainer

Mr. Elyaraj Seevaratnam has over 18 years of corporate experience in the field of Credit Control Operations and Management within the Automobile, Oil &Gas, Tourism, Quarry, Plantation and Unit Trust. He had wide experience in setting up of Credit Unit which include designing the Credit Control Policy, Credit Assessment, Credit Collection andCredit Management include Internal Processes, Operational and Reporting. He also has experience in designing the Customer Complain Policy together with processes and operational.

Credit Control Operations and Management related courses conducted by him: -

  • CorporateCredit Analysis – Analyse Your Customers Before Extending Credit Facility
  • Corporate Credit Policy – Draft and Customize Your Organization’s Credit Policy
  • Corporate Credit Scorecards To Suit Your Organization’s Business
  • Credit Report Writing
  • Accounts Receivable Management And Reporting
  • Corporate Credit Audit
  • Techniques of Debt Collection
  • Techniques of Credit Analysis

He holds a Bachelor in Business Administration (BBA), a Certified Assessor of The Great Britain College Consortium which is in collaboration with the Malaysian Ministry of Human Resources and HRDF for Recognition of Prior Learning (RPL) and an approved certified trainer from HRDF.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 7 May 2018 )
1 person or more ~ RM 995 / person
1 person ~ RM 1095 / person
2 persons or more ~ RM 995 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
1. Fax 03-6207 6727
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
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