SHARPENING YOUR ADMINISTRATIVE & OFFICE MANAGEMENT SKILLS (2 DAYS)
By Ms. Anita Shanmugam - 21 & 22 May 2018, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
Introduction

Develop Successful Skills - The business world is changing at a faster rate than ever before. Good support staff are an organization’s premium. Those that can adapt themselves cope with the increasing changes and acquire relevant new skills will make a positive contribution to meeting the goals and objectives of the organization.

Key Benefits:
  1. Acquire professional attitudes to tackle their jobs with excellence
  2. Cut down unproductive time and increase quality hours
  3. Build good rapport with others, internally and externally
  4. Accomplish more with effective planning and prioritizing workload
  5. Provide quality customer services that increases customer satisfaction
Methodology

This workshop incorporates experimental learning, mini lectures, short inspirational stories, group discussion role-playing and activities.

Course Outline

MODULE ONE - YOUR ATTITUDE, ROLE, RESPONSIBILITIES AND CHALLENGES

  • You are important
  • The value of Planning- short and long term goals
  • Shaping successful attitudes at work
  • Building a positive image of your self and company
  • Understanding your company culture and expectation of superiors
  • Organizational change and how it affects you
  • Winning your boss’s confidence and recognize his goals

MODULE TWO - MANAGE QUALITY, TIME AND PRIORITIES EFFECTIVELY

  • Quality and me
  • How to schedule your work flow
  • Setting priorities
  • Do it right first time every time
  • Using simple organizing skills to facilitate your job
  • Achieving quality time and quality work

MODULE THREE - MANAGEMENT FUNCTIONS AND KEY ELEMENTS

  • Common challenges faced by administrators
  • Manpower utilization and organizational communication
  • Office area design and document workflow
  • Facilities, equipment, and supplies acquisition

MODULE FOUR - TOOLS FOR COMMUNICATION AND PERSON –TO-PERSON SUCCESS

  • Barriers to effective communication
  • Active listening attending and feedback
  • Your interaction with your boss & colleagues
  • Working with people whom you do not like
  • Influencing colleagues who may hinder your department’s performance
  • Segregating personal and office problems
  • Handling office correspondence

MODULE FIVE - MANNERS AND ETIQUETTE FOR THE PROFESSIONALS

  • The Importance of Manners and Etiquette
  • Making Correct Greetings and Introductions
  • Courtesies and Social Skills of the Business World

MODULE SIX - OTHER PRACTICAL ADMINISTRATIVE SKILLS FOR WORKPLACE COMMUNICATION

  • Effective communication & writing skills
  • Manage your E-mail correspondence effectively
  • Key managerial skills

MODULE SEVEN - BUILDING SELF CONFIDENCE AND PERSONALITY

  • Building self-confidence
  • Factors determining personality
  • Your personality type
  • You represent your organisation.
  • Group Activity
Your Trainer

Ms. Anita Shanmugam has vast experience gained in managing people; she has also developed skills in training over the years. Her clients had benefited immensely from her coaching and mentoring. She started off as a corporate Sales Executive and later held the position of Sales / Marketing Director. Currently she is a trainer for all levels including operations, supervisory and managerial staff, both in Bahasa Malaysia and English. Having more than 15 years of experience in the training arena, she is known to facilitate her programs using very practical hands-on approach, enabling participants to relate to her teachings easier.

She has intense dedication towards improving personal and organizational performances. With a track record in the corporate/private sector Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is also a certified NLP Practioner that believes you need to be able to communicate with and influence yourself, family, friends, colleagues or clients. She believes that professionally everyone needs to understand how important it is to able to make yourself understood and to effectively influence. It’s a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels and she dedicates her time now to help others change their life for the better.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 7 May 2018 )
1 person or more ~ RM 1345 / person
Standard
1 person ~ RM 1445 / person
2 persons or more ~ RM 1345 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
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