MANAGING PEOPLE WITH EMOTIONAL INTELLIGENCE (EQ) AT WORK( 2 DAYS)
By Ms. Ananthy Sankaran - 16 & 17 May 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
OBJECTIVE

Emotional Intelligence has become one of the most fundamental success factor in our career and life in the new millennia. Find your answers on how to play your role, carry out responsibilities and manage people at all times by optimizing this scope of intelligence.

Through this program, participants will gain insight to deal assertively with others according to respective situations. Develop important skills to manage bosses as well as co-workers and how to control others by their actions.

COURSE BENEFITS
  1. Learn the art of managing different personalities.
  2. Balancing your EQ and IQ.
  3. How to change mindset to think positive towards others.
  4. Manage conflicts professionally.
  5. Discover the secrets of communication.
METHODOLOGY
Problem analysis, case study, stories, role play, games and group discussion 65% Activity base, 35% Briefing
Duration

14 Hours, 2 Days.

COURSE OUTLINES :-
  1. CLARIFYING YOUR ROLES AND RESPONSIBILITIES AT WORK
    • Understanding Your Actual Responsibilities
    • Empowering and Leading Yourself To Manage Task
    • Formula For Success At Work
  2. ALLIGNING YOUR ATTITUDE TOWARDS JOB
    • Analyzing Various Attitude
    • Root Cause To Your Current Attitude
    • How To Change Attitude?
    • Becoming Proactive
  3. MANAGING CONFLICT AT WORK
    • Identify Current Issue
    • Right Mindset To Solve Problems
    • Responding and Reacting To Resolve Conflict
  4. USING IQ AND EQ TO ENHANCE PERFORMANCE
    • Emotional Thinking Vs. Logic Thinking
    • When To Use IQ
    • When TO Focus On EQ
  5. DEALING WITH DIFFERENT PERSONALITIES
    • Communication Matrix
    • Analyze Your Profile
    • Identify Your Bosses Profile
    • Which Category Are Your Co-workers?
    • How To Manage Different Personalities
  6. UNDERSTANDING SECRETS OF COMMUNICATION
    • 3 Ways of Communicating Effectively
    • The Right Words To Use
    • Correcting Your Tone of Voice
    • Positive and Negative Body Language at Work
    • How To Talk Positively To Customers
  7. IMPROVING PERFORMANCE WITH RIGHT MINDSET
    • How To Think Positive
    • Accepting People Who Are Different From You
    • Motivating Yourself For Consistent Performance
Your Trainer

Ms. Ananthy Sankaran holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies(M.A.Civilization) from University Malaya. She is also an approved HRDC-(53) PSMB/22/1/12 Klt 71)trainer. During her 22 years of working experience in the sales, telecommunication, education and training industry, she has developed vast experience in the full spectrum of all Management Development areas. Trained more 5,000 staff to date,she also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country. Her areas of expertise or most popular training workshops are Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial/ Executive/Clerical Development, and many other Administrative Skills enhancement programs.

She has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, MII, ETIQA, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, to name a few. Among many government bodies she has conducted successful in–house programs are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few. Ananthy was also on the panel of PERHEBAT (Perbadanan Hal-Ehwal Angkatan Tentera) trainer at Sungai Buloh where she had conducted Entrepreneurship and Motivation programs for Cadets, Majors and Colonels. Armed with an in-depth Strategic Management Competency Skills from working with some local and overseas "Management Gurus", she has served in many reputable organizations such as IPA Training Centre Sdn Bhd, Biz Training, Sage Consultancy, Partners in-Quality Consultancy and East Asia Quality Consultants (M) Sdn Bhd. Her areas of expertise or most popular training workshops are Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial/ Executive/Clerical Development, and many other Administrative Skills enhancement programs.

A firm believer of "Behind Every Successful Organization Is A Well Trained Team of Committed People", Ananthy conducts highly interactive programs, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.
Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 2 May 2019 )
1 person or more ~ RM 1380 / person
Standard
1 person ~ RM 1480 / person
2 persons or more ~ RM 1380 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
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Max    012 375 2003     max@scientia.com.my
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