By Mr. Vigneswaran Applasamy - 25 & 26 April 2018, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)

When we say the word, “communication,” what do you think of? Many people will think of the spoken word. People who are hearing impaired, however, might think of sign language. We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered.
This course is designed to help delegates develop effective and polished interpersonal skills. It helps the delegate develop the skills required of liaising and networking with stakeholders. It helps delegates develop the skills which enable them to establish effective relationships. It also focuses on minimizing interpersonal conflict. Lastly it enables delegates to develop effective teams.

Course Benefits
  • Understand what communication is
  • Comprehend the different elements in the communication process
  • Overview of different communication models and similarities between them
  • Implication of context in communication
  • Adjusting to various levels of communication
  • Overcome communication blockages
  • Understanding the working of the mind
  • Make the most of non-verbal and paraverbal communication
Who Should Attend:
  • Human Resources
  • Managers
  • Heads of Departments
  • Senior Executives
  • Executives
  • Engineers
  • Sales Personal
  • Customer Service Personal
  • Anyone keen to understand the importance of Interpersonal Communication Strategies
Course Outlines :-
    • Workshop Objectives
  2. Communication Processes
    • Elements of Communication
    • Source
    • Source (Exercise)
    • Message
    • Message (Exercise)
    • Channel
    • Channel (Exercise)
    • Receiver
    • Receiver (Exercise)
  3. Element in the Communication Process
    • Feedback
    • Feedback (Exercise)
    • Noise
    • Noise (Exercise)
    • Context
    • Context (Exercise)
  4. Communication Models
    • Brief History
    • Lasswell's Communication Model
    • Lasswell's Communication Model (Exercise)
    • Shannon and Weaver's Communication Model
    • Shannon and Weaver's Communication Model (Exercise)
    • Osgood-Schramm's Communication Model
    • Osgood-Schramm's Communication Model (Exercise)
    • Common Components (Exercise)
  5. Context of Communication
    • Psychological Context
    • Psychological Context (Exercise)
    • Relational Context
    • Relational Context (Exercise)
    • Situational Context
    • Situational Context (Exercise)
    • Cultural Context
    • Cultural Context (Exercise)
  6. Levels of Communication
    • Intrapersonal Communication
    • Intrapersonal Communication (Exercise)
    • Interpersonal Communication
    • Interpersonal Communication (Exercise)
    • Small Group Communication
    • Small Group Communication (Exercise)
    • Public Communication
    • Public Communication (Exercise)
    • Mass Communication
    • Mass Communication (Exercise)
  7. Communication Roadblocks
    • Communication Roadblocks
    • The Way Our Minds Work
      • Perceptions of the Reality
      • Perceptions of the Reality (Exercise)
      • Stereotypes and Prejudices
      • Stereotypes and Prejudices (Exercise)
      • Perceptions of Relationships
      • Perceptions of Relationships (Exercise)
  8. The Way Our Minds Work (Con’t)
    • Perspective and Metaperspective
    • Perspective and Metaperspective (Exercise)
    • Gender Differences
    • Gender Differences (Exercise)
  9. Other Communication Roadblocks
    • Sender’s Behaviour
    • Sender’s Behaviour (Exercise)
    • Receiver’s Behaviour
    • Receiver’s Behaviour (Exercise)
  10. Overcoming Communication Roadblocks
    • Listen, Listen, Listen
      • Acknowledgement
      • Acknowledgement (Exercise)
      • Attentive Silence
      • Attentive Silence (Exercise)
      • Questions
      • Questions (Exercise)
      • Paraphrasing
      • Paraphrasing (Exercise)
      • Mirroring Feelings
      • Mirroring Feelings (Exercise)
  11. Overcoming Communication Roadblocks (Part 2)
    • Reading the Body Language
      • Focus Attention on the Important Clues
      • Focus Attention on the Important Clues (Exercise)
      • Be Aware of Your Own Feelings and Bodily Reactions
      • Be Aware of Your Own Feelings and Bodily Reactions (Exercise)
      • Reflect the Feelings Back to the Sender
      • Reflect the Feelings Back to the Sender (Exercise)
    • Speaking
    • Speaking (Exercise)
    • Wrap Up
Your Trainer

Mr. Vigneswaran Applasamy has been involved in lecturing, research, management, sales and training for more than 14 years in the field of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing. He is a Certified HRDF Trainer. In addition, he has been accredited by Harisson Assessment in Employee Development, completed Emotional Energy Management Trainer Course and attended Gamification and Behavioural Design workshop by Yu-kai Chou.
Vigneswaran holds a Masters in Electrical Engineering from Universiti Teknologi Malaysia and is a registered member of Board of Engineers Malaysia (BEM).

His professional career begun in Singapore as a Sales Engineer and later ventured into the Higher Education sector in Malaysia. He has served as a Vice Principal of a college and moved on to lecture and undertake research in a leading private University where he was noted for his publications in the International IEEE Conferences of Power & Energy and Business, Engineering & Industrial Applications. His articles since have been cited 9 times by other international authors in their respective publications. This was also the period where he ventured into corporate training as an Associate Trainer for Topesh Consultancy and Training Services PLT beginning 2011. He has since worked with a few other training providers.

He has used his industrial and training expertise to develop soft skills programmes with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme. Each sub-section of a programme is incorporated with as many exercises or activity to enhance the practical understanding of participants.

He has since developed over 30 training programmes in the area of Soft-Skills. He’s participants include those from Global Enterprise International Malaysia (A Member of Singtel Group), Galeri Petronas, Petron Malaysia Refining & Marketing Bhd, Sarawak SEDC, UMW Holdings Bhd, Bintulu Development Authority, KPJ Healthcare, Coway (M) Sdn Bhd, Lim Kok Wing University, Maxis Customer Service Sdn Bhd, Bursa Malaysia Berhad, Honda Malaysia, Pos Malaysia Berhad, Maybank Berhad, UEM Group Berhad, UEM Sunrise Berhad to name a few.

His pragmatic approach have been well received by various segments of people, owing to his wide exposure to various industries over the years. He is well known for his highly charged, energetic yet humorous training sessions where he never fails to continuously engage with participants throughout.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 11 April 2018 )
1 person or more ~ RM 1345 / person
1 person ~ RM 1445 / person
2 persons or more ~ RM 1345 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
1. Fax 03-6207 6727
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
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