By Mr. Andrew Cheah - 5 & 6 April 2018, 9.00am to 5.00pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)

It was stated that the ability to execute is more important than a beautiful strategy. Why do organizations have difficulty in implementation? One problem is that strategies or business plans (or other fancy terms) are always changing, but the tools for measuring have not kept pace.
Measurement is directional : it keeps management motivated on the strengths, focused on the weaknesses, and action conscious to overcome problems.

Unique Selling Point (USP): learn the systematic approaches in managing business performance holistically

Course Objectives:

At the end of the session, the participants will be able to :

  • Learn and review scorecard fundamentals
  • Understand how to measure performance systematically
  • Build on an existing performance management initiative
  • Translate strategy into operational terms which are executable
  • Design a strategy map and scorecard
  • Learn step by step methodology of doing the BSC
  • Complete a preliminary, first draft of BSC
Learning Methodology:

The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities may include:

  • Hands-on exercises
  • Group discussions
  • Case studies
  • Interactive storytelling
  • Commentary on other companies / industries
  • Video presentation
Who Should Attend:

All managers, BSC team, supervisory level staff and above, with participation from senior management.


14 Hours, 2 Days.

Course Outlines :-
  1. The impact of numbers. Specific exercise on the importance of numbers
  2. Introduction to Performance Management System
  3. Discussion on areas of organization where measurement is difficult
  4. Missing link: is $$ the best measure?
  5. What is the Balanced Scorecard (BSC)? A look at the 4 perspectives:
    • Financial
    • Customer
    • Internal business
    • Innovation & learning
  6. Why should organization have a scorecard?
  7. Strategy and its relationship with cause and effect
  8. Cascading the Balanced Scorecard – The 5 Step Cycle and How to do it
  9. Benchmark Data: comparing companies & industries
  10. Analysing the Current State of an Organisation
  11. How to Develop the Balanced Scorecard
  12. Understand the “musts” of measurements
  13. Balancing the measurements
  14. Lead and Lag indicators
  15. Case: develop your own Scorecard
  16. Creating Measurement Maps for Identified Goals
  17. SMART Objectives
  18. Case Studies - Those who have Implemented a Scorecard and their Key Learnings
Your Trainer

Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education.
Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 22 March 2018 )
1 person or more ~ RM 1445 / person
1 person ~ RM 1545 / person
2 persons or more ~ RM 1445 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
1. Fax 03-6207 6727
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
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