EXCELLENT PEOPLE MANAGEMENT SKILLS AT WORK( 2 DAYS)
By Ms. Ananthy Sankaran - 4 & 5 April 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
OBJECTIVE:

Find your answers on how to play your role, carry out responsibilities and manage people at work all times.

Through this program, participants will gain insight to deal assertively with others according to respective situations. Develop important skills to manage bosses as well as co-workers and how to control your audience by your actions. They will also learn core concepts on Interpersonal and Communication skill to produce excellent relationship with everyone at work place.

COURSE BENEFITS
  1. Will be able to apply immediately at work.
  2. Simple, easy and practical session that makes learning process interesting.
  3. Can communicate your needs more clearly to others.
  4. Be able to understand human behavior from a different perspective.
  5. Learn to manage conflict constructively.
  6. Can handle criticism more positively.
  7. Project a more positive and professional image at work.
METHODOLOGY
This is a highly practical workshop with many hands-on activities to allow participants to experience what they learn immediately. Some of the methodologies used are:
  • Problem analysis
  • Case study
  • Role play
  • Games
  • Group discussion
  • Lecture
Duration

14 Hours, 2 Days.

TARGET AUDIENCE

Suitable for all Non-executive levels of staff

COURSE OUTLINES :-
  1. CREATING PASSION IN OUR JOB
    • Honoring job with passion
    • How To Act My Role
    • Important to put “life” to job
    • Some technique in creating “passion” in my job
  2. TREATING THE JOB AS IMPORTANT AND MEANINGFUL
    • Where am I in an organization?
    • Earning respect & pride from honoring my job contract
    • Earning respect from other people (peers, boss, and other stakeholders)
    • Taking charge of our job
  3. SUCCESS FORMULA FOR PERSONAL GROWTH
    • How To Think Positive In Negative Situation
    • Ability To Adapt To Changes
    • The Success Formula
  4. TAKING CHARGE OF MY JOB AND ADD VALUE
    • Managing Your Time Effectively
    • Time Management Matrix
    • Measuring Your Level of Productivity
    • Focusing on High Impact Activity
  5. UNDERSTANDING THE MESSAGE WE SENT ACROSS
    • 3 Ways of Delivering Message Effectively
    • The Right Words To Use
    • Correcting Your Tone of Voice
    • Positive and Negative Body Language at Work
    • How To Talk Positively To Customers
  6. MANAGING DIFFICULT CUSTOMERS
    • Challenges You Face
    • Ideas Not Complaints
    • Controlling Your Emotions
    • Formula To Solve Conflict
  7. DEALING WITH DIFFERENT PEOPLE
    • Communication Matrix
    • Analyze Your Profile
    • Identify Your Bosses Profile
    • Which Category Are Your Co-workers?
    • How To Manage Different Personalities
Your Trainer

Ms. Ananthy Sankaran holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies(M.A.Civilization) from University Malaya. She is also an approved HRDC-(53) PSMB/22/1/12 Klt 71)trainer. During her 22 years of working experience in the sales, telecommunication, education and training industry, she has developed vast experience in the full spectrum of all Management Development areas. Trained more 5,000 staff to date,she also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country. Her areas of expertise or most popular training workshops are Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial/ Executive/Clerical Development, and many other Administrative Skills enhancement programs.

She has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, MII, ETIQA, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, to name a few. Among many government bodies she has conducted successful in–house programs are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few. Ananthy was also on the panel of PERHEBAT (Perbadanan Hal-Ehwal Angkatan Tentera) trainer at Sungai Buloh where she had conducted Entrepreneurship and Motivation programs for Cadets, Majors and Colonels. Armed with an in-depth Strategic Management Competency Skills from working with some local and overseas "Management Gurus", she has served in many reputable organizations such as IPA Training Centre Sdn Bhd, Biz Training, Sage Consultancy, Partners in-Quality Consultancy and East Asia Quality Consultants (M) Sdn Bhd. Her areas of expertise or most popular training workshops are Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial/ Executive/Clerical Development, and many other Administrative Skills enhancement programs.

A firm believer of "Behind Every Successful Organization Is A Well Trained Team of Committed People", Ananthy conducts highly interactive programs, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.
Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
1 person ~ RM 1431 / pax
2 persons or more ~ RM 1325 / pax
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6 % Service Tax )
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 5 working days prior to the event else 30% payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
SST No. B16-1902-32000126
Tel: 03 7732 0477     Fax: 03-6207 6727     
Info    019 335 1111     info@scientia.com.my
Sara    019 335 1111     sara@scientia.com.my
Nonie    019 327 1111     nonie@scientia.com.my
Max    012 375 2003     max@scientia.com.my
For Customised In-House Training:
Ronny     012 223 6666     ronny@scientia.com.my
Office Hour: Monday ~ Friday 9.00 am~6.00 pm
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