By Hajjah Rita Juniati Rutaff - 19 & 20 March 2018, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)

Effective communication skills are vital and key to business success, practical and innovations in every organization. In today's fast paced society, where most people may come with common or different interests and attitudes will definitely adds challenge in effective communications so as to attain high efficiency, optimum productivity, and results. As such, being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be.

This Two (02) days session is designed using one of the common pyschometric personality instrument in the market ie MBTI (Myers Briggs Type Indicator) that helps stimulate effective communications and people becoming more appreciative and tolerant of one another preferred communications styles and patterns of behaviour and thus improve individual’s performance.

Training Objectives
At the end of the program, participants will:
  • Understand the importance and how communications work
  • Understand and manage own personality
  • Manage and value differences towards greater productivity
  • Enhance teamwork and build team spirits
Targeted Participants
All level of employees who deal very much with people in their course of work or Supervisors, Executives and Managers wishing to improve their skills in managing and leading their staff. They can be :
  • People with experience in managing people, due for promotion or have been promoted
  • Executives, Officers, Engineers, Architects who have direct reports
  • Heads of Departments, Section Heads or Line Leaders
  • Anyone who wish to explore and interested to learn about people management
  • *** There are no pre-requisite knowledge or skills for this entry-level people management course

Learning Features
  • Two-Way Interactions with various Group discussions
  • Management Simulation Games and Exercises
  • Experiential Learning
  • Video
  • Role Plays
  • Minimal lectures as to reinforce the learnings

14 Hours, 2 Days.

Course Outlines :-
    • Program Agenda and Objectives
    • "Ice Breaking" Activities
  2. COMMUNICATION – The Essentials
    • Basic Concepts – What, Why, Who, When, Where & How To Communicate
    • Total Communication Process
    • Impact of Communication – Principles of Mehrabian
    • Communication Dynamics
      • Verbal Communication
      • Non-Verbal Communication
    • Assumptions and Brief History of MBTI Model
    • 4 Preferred Dimensions Perspective:
      • Where you focus attention in relationships - Extraversion (E) or Intraversion (I)
      • The way you take in information – Sensing (S) or (N) INtuition
      • The way you make decisions – Thinking (T) or Feeling (F)
      • How you deal with the outer world – Judging (J) or Perceiving (P)
    • MBTI Personal Profiling
      • Understand and Manage Own Personal Profile
      • Understand and Manage Others’ Personality
    • Applications of 16 MBTI Personality Types
      • Behavioural
      • Learning Styles
      • Best Career
      • Problem Solving
Your Trainer

Hjh. Rita Juniati Rutaff is a qualified and experienced Human Resource Practitioner, Consultant, Trainer, Speaker and internationally accredited Trainer focusing on specialized areas such as Communications and Personality, Organizational Development, Talent Management, Change Management, Capability and Competency-based training. She conducts Human Resource Business Plan, coaches, advises leaders on key strategy issues that improve individuals, departments and organizational current and future performance requirements for various organizations she worked with.

She is internationally recognised and accredited licensed trainer by Myer Briggs Type Indicator (MBTI) Training Programs, Dimensions Development International Programs (DDI), Neuro Linguistic Programming (NLP) and Stephen Covey’s Seven Habits of Highly Effective People for in-house programs.

Her diverse background and qualifications, added with strong anchor in Human Resources & Training experience had accelerated her role as “In-house Consultant” and training effectiveness which adds value to building human capital to organisations she dealt with. Moreover, her sound analytical skills and being strong advocate to Information Technology are her strengths that had led organizations to greater heights with remarkable achievements.

Her performance track records with strong commitment and great passion in people development has helped her to head Human Resources and Training Development departments successfully in various organisations from diversified industries background, namely Malaysia Airlines, Carsem Semiconductor ( a member of Hong Leong group of companies), Medas Corporation Berhad, and MTD CAPITAL Group of Companies, a leading infrastructure conglomerate currently. Occasionally, she will be invited as speaker, coach and facilitate training and strategic business planning seminars for other organizations like PETRONAS, ASTRO, BASF and Ministry of Higher Education etc.

Academically, Rita is a bright scholar graduated with diverse professional qualifications. She graduated from Western Michigan University, USA with a Masters degree (Hons) in Operations Research, Industrial Engineering and a Bachelor of Business Administration (Hons) majoring in Finance and Economics. Prior to that, she was selected as the Best Student in Diploma in Statistics from MARA Institute of Technology, Shah Alam in 1980.

In conclusion, Rita who has a diverse professional qualifications with diversified industries’ career experiences as a Human Resource practitioner, professional trainer and leader for more than 25 years experience, have made her versatile, experienced and dynamic trainer in her own unique way, would add value to organizations’ growth and sustainability in improving the nextGEN workforce.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 5 March 2018 )
1 person or more ~ RM 1295 / person
1 person ~ RM 1395 / person
2 persons or more ~ RM 1295 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
1. Fax 03-6207 6727
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
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