Achieve more with Business English!
Learn to use Business English instead of Plain English at the workplace.
Business English gives a pleasant impression and captures attention of readers and listeners. Plain English is not competitive enough to attract readers and listeners. It is too ordinary. Communication works for those who work for it. Winning and positive words influence readers and listeners.
Speak and write in Business English to stay competitive in this challenging market.
The vocabulary of Business English is convincing to both staff and customers. More people are using Business English at their workplace and business. Customers and staff feel more respected and convinced when you communicate with them in Business English.
This course helps participants to speak and write confidently in Business English.
Discussions and email writing in Business English can secure more replies and actions expected. The training enables participants to correct their common errors made, making their communication more effective.
14 Hours, 2 Days.
MODULE ONE - BUSINESS ENGLISH VERSUS PLAIN ENGLISH
MODULE TWO - PRONUNCIATION & INTONATION
MODULE THREE - FUNCTIONAL GRAMMAR IN BUSINESS ENGLISH COMMUNICATION
MODULE FOUR - FACE TO FACE DISCUSSION IN BUSINESS ENGLISH
MODULE FIVE - MAKING USE OF BUSINESS ENGLISH IN TELEPHONE CONVERSATION
MODULE SIX - EMAIL WRITING
MODULE SEVEN - HOW YOU SAY MATTERS
MODULE EIGHT - REPORT WRITING
MODULE NINE - ADVANTAGE OF BUSINESS ENGLISH IN DIFFICULT SITUATIONS
Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service
& sales expert and an author of several quality books (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills,
Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).
She has with her more than 25 years of vast working experience in many industries, especially the financial, service, construction, advertising, hospitality and training sectors. She had worked in many leading public listed and multinational companies. During her exposure, she has acquired no less than 15 years’ experience in training and development of employees and agents. She had worked in many industries before, including Banking, Insurance, Investment, Advertising, Hospitality, Construction, Education, etc.
Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language trainer for big conglomerates.
She is also a seasoned professional trainer for public and in house programmes on People Skills, Leadership, Marketing, Sales, Telemarketing & Telesales , Customer Service, Telephone Techniques, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing and Debt Collection Skills. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.
“Knowledge is no power but Application is“