This course is specially designed to be able to develop techniques of debt collection.Participants will use a structured and systematic approach in debt collection to suit their respective business environment. Case studies and exercises are used to illustrate key learning points.
This course is designed for beginner to intermediate level credit risk personnel, who have had limited exposure to techniques of debt collection.
Lectures, Practical Workshop Sessions, Exercises, Discussions.
7 Hours, 1 Day.
Mr. Elyaraj Seevaratnam has over 18 years of corporate experience in the field of Credit Control Operations
and Management within the Automobile, Oil &Gas, Tourism, Quarry, Plantation and Unit Trust.
He had wide experience in setting up of Credit Unit which include designing the Credit Control Policy,
Credit Assessment, Credit Collection andCredit Management include Internal Processes, Operational and Reporting.
He also has experience in designing the Customer Complain Policy together with processes and operational.
Credit Control Operations and Management related courses conducted by him: -
He holds a Bachelor in Business Administration (BBA), a Certified Assessor of The Great Britain College Consortium
which is in collaboration with the Malaysian Ministry of Human Resources and HRDF for Recognition of Prior Learning (RPL)
and an approved certified trainer from HRDF.