By Ms. Anita Shanmugam
6 & 7 March 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)

Managers talk about higher productivity. Those are end results, the reason for their being managers. However, end results don’t happen when the means to these end results, the journey towards these end results, are not there.

To achieve higher productivity, managers need to know how to effectively manage their departments. Effective management is the key. Management is leadership in action

This two-day program focuses on the leadership aspects of management.

  1. Understand your Number One job priority as a manager
  2. Understanding your subordinates' needs
  3. Learn what Gallup Organization discovered about talent management
  4. Understand the concepts of talent management
  5. Understand how your people think and make decisions
  6. Discover and understand your own thinking preferences as a manager
  7. Analyze your strengths and areas of concern in relation to your thinking preferences.
  8. Realize why effective communication is vital to success as a manager.
  9. Learn how to earn your subordinates' S.T.A.R. (Support, Trust, Admiration & Respect)
  10. Know what Emotional Intelligence is and why it is important to people management
  11. Learn the six strategies for having high EI

Module 1: So, you are a manager!

  • When you wear the manager’s hat
  • What is your number one job priority?
  • What do managers do?
  • A manager’s priorities.

Module 2: The most important job of a manager: manage talent

  • Managing talent
  • Test your current knowledge of talent management
  • What is talent and why you cannot train or develop talent
  • The differences between skills, knowledge and talent
  • Why you cannot change people
  • Some FAQ’s on talent management

Module 3: How not to be a duck talking to a chicken

  • Understanding how your subordinates think and make decisions
  • People are different in their thinking preferences
  • Why your subordinates need to know how people think and make decisions
  • Discovering and understanding your own thinking preferences as a manager
  • Discovering how you make decisions and deal with people
  • How this information affects the way you approach your management functions
  • How to identify thinking preferences in prospects and customers
  • Analyzing your strengths and areas of concern in relation to your thinking preferences
  • EQ Assessment
  • Why a personal strength is also an area of concern
  • How to utilize your area of concern in a work situation
  • How to be more flexible when dealing with others

Module 4: Making sure people really, really understand what you say

  • Why effective communication is vital to success as a manager.
  • Communication is a two-way street.
  • Communicating ideas to your people.
  • Group activity: The Great Communication Exercise.
  • Be present to the talker.
  • Listen attentively and then only think of response.
  • Verify your understanding.
  • Seek clarification if you don’t understand something.
  • Assume responsibility when misunderstanding occurs.
  • Get rid of emotional baggage – prejudices, past experiences, etc.

Module 5: If you want to love others, love yourself first

  • Managing your own emotions and your subordinate's emotions
  • All about Emotional Intelligence (EI)
  • Companies are made up of human beings
  • Emotional Intelligence (EI) helps a person to become an effective leader
  • First, manage your own emotions
  • The intrapersonal intelligence aspect of EI
  • A discussion of emotions all human beings experience
  • Causes and symptoms a low self-image
  • How self-talk can lead to personal failure or success
  • Enhancing your personal power
  • How to stop "kicking the cat" when something happens.
  • Self talk -- a double edged sword
  • Manage stress by being proactive, not reactive
  • How to work on things we can control and work around those we cannot control
  • What is "fear" and how to manage it
  • Managing subordinates by "Living True To Yourself"
  • Doing what you say you will do
  • Be true in your communication with others
  • Be proactive when something happens
  • Unload psychological baggage
  • Be here, be now, and be present for others

Module 6: How to earn your subordinate's S.T.A.R. (Support, Trust, Admiration & Respect)

  • Putting Emotional Intelligence (EI) into action.
  • Communicating from the heart so that your subordinate will listen to you, follow you, and do as you say.
  • Earning the trust and respect of others through listening
  • Realize that it’s easy to misunderstand, difficult to understand -- so seek first to understand.

Module 7: How to handle subordinates who make mistakes or don’t do what you want them to do

  • Don’t CCC -- condemn, criticize, comment negatively -- instead, evaluate
  • What is “aggressive” and what is “assertive
  • How not to condemn
  • How to evaluate
  • Using the Sandwich method of evaluation
Your Trainer

Ms. Anita Shanmugam has vast experience gained in managing people; she has also developed skills in training over the years. Her clients had benefited immensely from her coaching and mentoring. She started off as a corporate Sales Executive and later held the position of Sales / Marketing Director. Currently she is a trainer for all levels including operations, supervisory and managerial staff, both in Bahasa Malaysia and English. Having more than 15 years of experience in the training arena, she is known to facilitate her programs using very practical hands-on approach, enabling participants to relate to her teachings easier.

She has intense dedication towards improving personal and organizational performances. With a track record in the corporate/private sector Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is also a certified NLP Practioner that believes you need to be able to communicate with and influence yourself, family, friends, colleagues or clients. She believes that professionally everyone needs to understand how important it is to able to make yourself understood and to effectively influence. It’s a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels and she dedicates her time now to help others change their life for the better.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 20 February 2019 )
1 person or more ~ RM 1380 / person
1 person ~ RM 1480 / person
2 persons or more ~ RM 1380 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
1. Fax 03-6207 6727
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