KEMAHIRAN-KEMAHIRAN DAN TANGGUNGJAWAB SEORANG PENYELIA (2 HARI)
By Dr. Thanabalan - 20 & 21 February 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
PENGENALAN

Penyelia memainkan peranan kritikal sebagi penghubung di antara pihak pengurusan dan pekerja. Seorang penyelia bekerja, bersama dan berhadapan dengan kakitangannya setiap hari. Lebih penting, seorang penyelia perlu memimpin, mendorong dan menguruskan pasukannya untuk mencapai matlamat organisasi dan individu. Pada akhir bengkel ini, peserta-peserta akan berkeupayaan untuk menyelia dan memimpin pekerja-pekerja mereka secara berkesan. Kursus ini akan memastikan peserta-peserta boleh mengukur hasil-hasil penyeliaan dan kepimpinan yang berkesan.. Peserta-peserta juga akan didedahkan kepada pelbagai strategi dan kemahiran-kemahiran yang melibatkan penyeliaan pekerja. Fokus seminar ini akan mengutamakan latihan dalam pembaikan produktiviti yang akan menuju kepada menambah baikan dalam kos, kualiti, kepantasan, kebergantungan dan fleksibiliti.

OBJEKTIF KURSUS
  • Membentuk dan mengemaskini pengetahuan serta kemahiran yang perlu untuk penyeliaan berkesan
  • Meningkat kesedaran mengenai tanggungjawab seorang penyelia terhadap pasukan pekerjanya
  • Membantu penyelia meningkatkan kemahiran dan keberkesanan dalam pengawalan pekerja
  • Untuk memahami kepentingan membina pasukan sebagai cara meningkatkan produktiviti
  • Untuk mendedahkan penyelia kepada kemahiran yang diperlukan untuk menambahbaiki sikap dan disiplin pekerja
  • Untuk meningkatkan produktiviti dengan menggunakan teknik penyelesaian masalah yang berkesan
  • Untuk memfokuskan pemyelia kepada teknik mencapai 5 prestasi organisasi.
JENIS PESERTA
  • Penyelia , pengurus dan ‘line leader’
KANDUNGAN KURSUS/u> :-
  1. MODUL 1- 1 PENGENALAN KEPADA PENYELIAAN DAN PENGURUSAN
    • Apa itu pengurusan dan peranan seorang pengurus?
    • Apa itu penyeliaan dan tanggungjawab seorang penyelia?
    • Kepentingan penyeliaan yang berkesan untuk organisasi kini
    • Sembilan tanggungjawab seorang penyelia
    • Kebaikan-kebaikan penyeliaan yang berkesan dari aspek
      • Kos
      • Kualiti
      • Kepantasan
      • Kebergantungan
      • Fleksibiliti
    • Tujuan-tujuan penyeliaan berkesan
    • Aktiviti 1: Kerja kumpulan
  2. MODUL 2- PERANAN PENYELIA TERHADAP SESUATU ORGANISASI
    • Pengurusan pekerja
    • Bagaimana hendak memimpin dan mengurus pekerja
    • Cara-cara menyediakan garis panduan
    • Penentuan garis panduan melaksanakan kerja penyelia
    • Bagaimana hendak mengendalikan pekerja-pekerja bermasalah dengan mengambil kira faktor manusia seperti kelakuan, motivasi, pencapaian, pengiktirafan dan lain-lain
    • Perkembangan pasukan dan kepentingannya
      • pencapaian tugas/kerja
      • kualiti keputusan
      • ketepatan keputusan
      • mengambil risiko
      • kepantasan pembelajaran
    • Aktiviti 2: Kajian kes
  3. MODUL 3- KEMAHIRAN-KEMAHIRAN DALAM PENYELIAAN
    • Kemahiran-kemahiran penyeliaan untuk menambah baikan
    • Produktiviti
    • Pengawalan kualiti dan produktiviti
    • Menyelesaikan masalah dan membuat keputusan
    • Perancangan
    • Pemberian kuasa
    • Asas-asas komunikasi dalaman
    • Pembaikan berterusan
    • Orientasi terhadap masa depan
    • Perhubungan interpersonal
    • Kelicikan organisasi
    • Aktiviti 3: Memain peranan
  4. MODUL 4- KEMAHIRAN-KEMAHIRAN SPESIFIK PENYELIA
    • Membina pasukan
    • Kepimpinan
    • Resolusi konflik
    • Kepakaran teknikal
    • Keusahawanan
    • Pentadbiran
    • Sokongan pengurusan
    • Pengurusan sumber
    • Pengurusan masa
    • Tuntutan pelanggan
    • Cara-cara menangani tuntutan pelanggan
    • Penentuan skop kerja penyelia
    • Aktiviti 4: Kajian kes
  5. MODUL 5- PENGURUSAN PRESTASI PEKERJA
    • Menetapkan tujuan
    • Menyokong motivasi pekerja
    • Memerhati dan memberi maklum balas
    • Mengenal pasti autoriti penyelia
    • Melaksanakan penilaian prestasi
    • Mengemukakan masalah prestasi
    • Memecat pekerja
    • Aktiviti 5: Perbentangan peserta
  6. MODUL 6- KEMAHIRAN DALAM PENGURUSAN DAN PEYELIAAN
    • Apakah penyeliaan dan apakah yang dilakukan oleh seorang penyelia.
    • Kelebihan kepimpinan berkesan dan penyeliaan
    • Matlamat kepempinan berkesan dan penyeliaan
    • Penyelesaian masalah dan pembuatan keputusan
    • Perancangan
    • Delegasi/ pemberian kuasa
    • Asas asas komunikasi dalaman
    • Aktiviti 6: kajian kes
  7. MODUL 7- CABARAN PRODUKTIVITI DI DALAM ABAD KE 21
    • Apakah itu produktiviti
    • Membina penyelia yang productive
    • Nilai input pekerja
    • 5 Teknik meningkatkan produktiviti
    • Pengukuran produktiviti
    • Kesan produktiviti terhadap ROI
    • Pengurusan produk, perkhidmatan melawan pengurusan proses
    • Cara cara membina daya bersaing
    • Aktiviti 7: Perbincangan kumpulan
Your Trainer

Dr. V. Thanabalan Velloo Phd, MBA, BSc(Hons) has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful trainer, he is also skilled in management and leadership of organizations. He graduated with an honour’s degree in Management and Biochemistry from University of Science Malaysia in 1987. He started his career in the manufacturing operations as a Production Executive and gradually moved in various managerial positions such as Production Manager Packaging Manager, Planning and Logistics Manager, Sales Manager and Factory Manager. To name a few of the organizations that he has worked for are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience has given him a thorough understanding of the opportunities and problems involved with managing work, people and customers.

While working in the manufacturing sector he pursued an MBA program with University Kebangsaan Malaysia, majoring in General Management in 1996. Upon completion of his MBA in 1998 and also due to his passion for training, he switched his career to Training and development. To date he has conducted more than 900 training programs mainly in the area of employee development, customer management and operations management/ improvement. He is a very versatile trainer not only on the topics that he could train but a bilingual trainer as well. His fluency in Bahasa Malaysia has given him a competitive advantage especially in the present workplace condition.

As a corporate trainer he realized a major concern by organizations regarding Transfer of Training which he became interested to explore. He realized that organizations became concerned in sending their employees for trainings, as they don’t seem to transfer their knowledge/skills gained back to the workplace. Due to this he pursued his Ph.D in 2007 in order to identify the barriers to Training Transfer. He completed his Ph.D in 2013. Besides trainings, he also lectures part time in various higher learning institutions for their Degree and Masters programs. To name a few are University of Malaya, University Sedaya International and University Putra Malaysia.

To date he has conducted many public and in-house trainings in many business areas for government organizations and private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy, Petronas, ShinEtsu Sdn. Bhd., Triplus Industry, Metrod Sdn. Bhd., Shinko Electronics, Green Riverwood, Omron Malaysia Sdn. Bhd., Hap Seng Consolidated Bhd., YTY Industry, Maruyama Sdn. Bhd,Top Glove etc. .He has provided quality trainings to more than 5000 clients over the past ten years.

He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the Trainer programs for several companies. He is also a certified business coach representing University Malaya in coaching programs. Participants receive enhance benefits and impactful results from his training programs because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 6 February 2019 )
1 person or more ~ RM 1280 / person
Standard
1 person ~ RM 1380 / person
2 persons or more ~ RM 1280 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
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