ESSENTIAL ADMINISTRATIVE AND MANAGEMENT SKILLS FOR OFFICE PROFESSIONALS (2 DAYS)
By Ms. Ananthy Sankaran - 20 & 21 February 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
OBJECTIVE:

The role of the Secretary has vastly evolved in the 21st century. They play a more prominent role in carrying out their task and indirectly involved in many other crucial activities of the inter-related departments in the organization.

This course will focus on developing Secretaries and Office Professionals to become self-directed performers with the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in the organization. You will also discover how to manage your task, bosses and others more effectively. Unleash your power to use enhanced-communication skills to project a professional outlook at all times in the office.

COURSE BENEFITS
  1. Discover what are your new roles as Secretaries
  2. Analyze your current abilities to become a star performer
  3. Learn many tips and tricks to accomplish your task efficiently
  4. Understand your important core competencies as Secretaries
  5. How to manage bosses and reduce their stress
  6. Learn how to smooth your talk thru appointments and telephone conversations
  7. Manage meetings efficiently
METHODOLOGY
This is a practical workshop with many hands-on activities to allow participants to experience what they learn first. Some of the methodologies used are:
  • Problem analysis
  • Case study
  • Role play
  • Games
  • Group discussion
  • Lecture
Duration

14 Hours, 2 Days.

TARGET AUDIENCE

Suitable for Secretaries, Personal Assistant, Executive Secretaries and Office Professionals

COURSE OUTLINES :-
  1. CHANGING ROLE OF SECRETARY TODAY
    • Understanding The New Concept In 21st Century
    • Primary Responsibilities
    • Identifying Ambiguous Additional Responsibilities
    • How to Act According To Your Role?
  2. KEY COMPETENCIES OF A SECRETARY
    • Knowledge That Keeps You At Par
    • Important Skills That Can Increase Your Current Productivity
    • 10 Important Ethics You Must Posses
    • How Much Competencies Contribute To KPI?
  3. HOW SECRETARIES CAN PROJECT THE RIGHT IMAGE
    • Analyzing Strength and Weaknesses
    • Re-discovering Factors Influencing Your Attitude
    • Learn How To Manage Your Emotions
    • What Are The Right Attitude Of A Secretary?
  4. ADOPTING TO PROFESSSIONAL WORK CULTURE
    • Key Qualities of A Secretary
    • Secretaries Can Solve Conflicts Positively
    • Recording The Diary Accurately
    • Task Not To Forget
    • Manage Internet Based e-mail
  5. MANAGING YOUR TASK
    • What Is Your Time Management Matrix?
    • Identify Your Productive Task
    • Are Your Productive?
  6. MANAGING YOUR BOSS
    • Learn How To Prioritize Your Task
    • The “Important Cup of Coffee”
    • When Boss Is Absent From Office
    • Arranging Bosses Files
    • When Clients Arrive Early
  7. ARRANGING FOR MEETINGS
    • Booking The Meeting Venue
    • Facilities Arrangement
    • Suitable Refreshment
    • Preparing Your Meeting Checklist
  8. ENHANCING YOUR INTERPERSONAL RELATIONSHIP WITH OTHERS
    • Secret of Communication
    • Choosing The Right Words
    • That Tone of A Professional
    • Learn To Read People Silently
Your Trainer

Ms. Ananthy Sankaran holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies(M.A.Civilization) from University Malaya. She is also an approved HRDC-(53) PSMB/22/1/12 Klt 71)trainer. During her 22 years of working experience in the sales, telecommunication, education and training industry, she has developed vast experience in the full spectrum of all Management Development areas. Trained more 5,000 staff to date,she also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country. Her areas of expertise or most popular training workshops are Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial/ Executive/Clerical Development, and many other Administrative Skills enhancement programs.

She has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, MII, ETIQA, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, to name a few. Among many government bodies she has conducted successful in–house programs are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few. Ananthy was also on the panel of PERHEBAT (Perbadanan Hal-Ehwal Angkatan Tentera) trainer at Sungai Buloh where she had conducted Entrepreneurship and Motivation programs for Cadets, Majors and Colonels. Armed with an in-depth Strategic Management Competency Skills from working with some local and overseas "Management Gurus", she has served in many reputable organizations such as IPA Training Centre Sdn Bhd, Biz Training, Sage Consultancy, Partners in-Quality Consultancy and East Asia Quality Consultants (M) Sdn Bhd. Her areas of expertise or most popular training workshops are Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial/ Executive/Clerical Development, and many other Administrative Skills enhancement programs.

A firm believer of "Behind Every Successful Organization Is A Well Trained Team of Committed People", Ananthy conducts highly interactive programs, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.
Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 6 February 2019 )
1 person or more ~ RM 1280 / person
Standard
1 person ~ RM 1380 / person
2 persons or more ~ RM 1280 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
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Max    012 375 2003     max@scientia.com.my
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