Why do we need good grammar and writing skills at work?
Good grammar enables us to convey our message clearly and avoid being misunderstood. It also gives a good impression to readers. A written communication can be more effective with the right grammar. Good writing skills enable us to make our documents more impressive and receive more positive response.
Many people can speak English well but fail to write an effective document due to poor English grammar. Good grammar is essential for every written communication at work.Errors in grammar can cause embarrassment.
Belief in what we write! Do not just convey information but express our feelings and thoughts. Rephrase words in our writing for better relationship with customers and colleagues. A positive tone in writing makes a lot of difference.
We write many documents at work. We must know when to write formal and informal letters. Writing effective emails is another routine at work. The right salutation and closing in these written communications are required. We will show disrespect if we use the wrong greetings! We will not get a good response if we write simply.
In today's market place, report writing and sales proposals are much sought documents. A good report will give a true picture of happening. A salesperson on the other hand needs to produce an interesting proposal to attract clients. A poor written proposal will bore the clients.
It is necessary to have good writing skills at work to produce effective documents for positive outcome.
7 Hours, 1 Day.
Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books.
(Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills,
Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).
She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.
Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.
She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.
She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.
“Knowledge is no power but Application is“