EFFECTIVE COMMUNICATION AND INTERPERSONAL SKILLS AT WORK(2 DAYS)
By Ms. Ananthy Sankaran - 30 & 31 January 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
OBJECTIVE:

The way we look at ourselves could be different from the way others perceive us. Clear communication helps us to enhance our self esteem and confidence. Effective communication tactics can help us to manage bosses, co-workers and staff. It can be also used to manage and supervise difficult people.

In this program, you will also discover different types of communication profiles and how to deal with different personalities effectively. You will also learn how deal assertively with others according to respective situations. Discover important skills to manage bosses, peers as well as co-workers. Come and experience the art of controlling your audience by your actions.

ADDITIONAL BENEFIT

  • Learn how body language can enhance your personality
  • Communicate your needs more clearly to others.
  • How to handle criticism more positively.
  • Project a more positive and professional image at work.
TARGET AUDIENCE::
  • Receptionist, Clerical, Secretaries, Supervisors, Office Administrators, Marketing-sales/IT/Call Centers/Accounts/Operational /Technical support/Engineers, Officers, Executives and Asst Managers
DURATION

14 Hours, 2 Days.

METODOLOGI

  • This is a practical workshop with many hands on activities to allow participants to experience what they learn first. Some of the methodologies used are:
  • Problem analysis
  • Case study
  • Role play
  • Games
  • Group discussion
COURSE OUTLINE :-

DAY 1

  1. THE WAY TO PROJECT THE RIGHT IMAGE
    • The Basis of Your Job Title and Scope Of Duties
    • Understanding Your Actual Responsibilities
    • Interpersonal Relationship And Communication Skills
    • Formula For Excellent Interpersonal Relationship
  2. THE BEST WAY TO COMMUNICATE
    • Secrets Of Communication
    • The Right Words To Use
    • Correcting Your Tone of Voice
    • Positive and Negative Body Language at Work
  3. DISCOVER YOUR WORK-ATTITUDE
    • Analyzing Various Attitude
    • What Is Your Attitude?
    • Factors Influencing Your Attitude
  4. ATTITUDE CHANGE FOR PROACTIVE RELATIONSHIP
    • Can Attitude Be Changed Easily?
    • Attitude Change Made Easy
    • Characters and Personalities at Different Age

DAY 2

  1. DIFFERENT TYPES OF PERSONALITIES
    • Communication Matrix
    • Analyze Your Profile
    • Identify Your Bosses Profile
    • How To Manage Different Personalities
  2. WORK WITH BOSS, ACCEPT CRITICISM POSITIVELY
    • Issues At Office
    • Managing Boss :Ideas Not Complaints
    • What to do When You Are Criticized?
  3. PUTTING FORWARD AN IDEA EFFECTIVELY
    • Different Levels of Listening
    • The Best Way to Listen
    • Strategies to Sell Your Ideas To Boss
  4. UNDERSTANDING BEHAVIORS AND CHARACTERISTICS
    • 3 Types of Behaviors and Characteristics
    • 3 Types of Ego Within Us
    • Forgiving and Accepting People Who Are Different From Us
Your Trainer

Ms. Ananthy Sankaran holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies(M.A.Civilization) from University Malaya. She is also an approved HRDC-(53) PSMB/22/1/12 Klt 71)trainer. During her 22 years of working experience in the sales, telecommunication, education and training industry, she has developed vast experience in the full spectrum of all Management Development areas. Trained more 5,000 staff to date,she also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country. Her areas of expertise or most popular training workshops are Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial/ Executive/Clerical Development, and many other Administrative Skills enhancement programs.

She has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, MII, ETIQA, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, to name a few. Among many government bodies she has conducted successful in–house programs are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few. Ananthy was also on the panel of PERHEBAT (Perbadanan Hal-Ehwal Angkatan Tentera) trainer at Sungai Buloh where she had conducted Entrepreneurship and Motivation programs for Cadets, Majors and Colonels. Armed with an in-depth Strategic Management Competency Skills from working with some local and overseas "Management Gurus", she has served in many reputable organizations such as IPA Training Centre Sdn Bhd, Biz Training, Sage Consultancy, Partners in-Quality Consultancy and East Asia Quality Consultants (M) Sdn Bhd. Her areas of expertise or most popular training workshops are Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial/ Executive/Clerical Development, and many other Administrative Skills enhancement programs.

A firm believer of "Behind Every Successful Organization Is A Well Trained Team of Committed People", Ananthy conducts highly interactive programs, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.
Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 16 January 2019 )
1 person or more ~ RM 1280 / person
Standard
1 person ~ RM 1380 / person
2 persons or more ~ RM 1280 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
GST: 001871699968
Tel: 03 7732 0477     Fax: 03-6207 6727     
Info    019 335 1111     info@scientia.com.my
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Nonie    019 327 1111     nonie@scientia.com.my
Max    012 375 2003     max@scientia.com.my
For Customised In-House Training:
Ronny     012 223 6666     ronny@scientia.com.my
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