DEVELOPING EMOTIONAL INTELLIGENCE (EQ): ENHANCE SELF-CONTROL, NETWORKING, TEAMWORK, PERFORMANCE AND DECISION MAKING (2 DAYS)
By Mr. Vigneswaran Applasamy - 28 & 29 January 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
Introduction

Emotional intelligence describes the ability to understand one’s own feelings which is vital to being an effective and high-performing member of any team. It also provides great insight on how emotion influences motivation and behaviour.
The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

Focusing on managing your emotions under pressure, participants will gain a better understanding of self-management and self-awareness by learning how to manage your emotional brain in your most difficult moments. This in turn will give them better insight and control over their actions and emotions.
With a greater understanding of emotions participants will experience a positive impact on their professional and personal lives to make their job and career more effective, satisfying, and successful.

Course Benefits
  • Use Emotional Intelligence to maximise the effectiveness of your communication with others and feel better about yourself
  • Identify the main EI competencies and know how each area can contribute to your personality and interaction with others
  • Recognise and understand your moods and emotions and their effect on others
  • Manage and regulate your emotions to make sure they don’t disrupt your behaviour
  • Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity
  • Establish rapport with others and improve the effectiveness of your communication
  • Understand others’ feeling when interacting with them and become a trusted person in their network
  • Understand others needs systematically and respond accordingly to get maximum results in your interactions with them
Who Should Attend:
  • Senior Manager
  • Managers
  • Office Managers
  • Assistant Managers
  • Supervisors
  • Team Leaders
  • Engineers & Senior Engineers
  • Executives & Senior Executives
Course Outlines :-
  1. MODULE 1: INTRODUCTION TO EI

    Objective: Identify the main EI competencies and know how each area can contribute to your personality and interaction with others

    • Testing your Emotional Intelligence Questionnaire
    • A Typical Story
    • PRACTICE: My Best Managers
    • What is Emotional Intelligence?
    • The Main Thesis
    • EI Framework
    • EI Competencies
  2. Module 2: SELF-AWARENESS

    Objective: Recognise and understand your moods and emotions and their effect on others

    • At the Mercy of Emotions
    • What Are Emotions?
    • A Curious Story
    • What is Emotional Hijack?
    • Amygdala
    • Conventional View versus Modern View
    • 4 Stages of an Emotional Hijack
    • PRACTICE: Emotional Hijack
    • Signal Processing
    • EXERCISE: Emotion Log
  3. Module 3: SELF-MANAGEMENT

    Objective: Manage and regulate your emotions to make sure they don’t disrupt your behaviour

    • Choice
    • Optimism
    • Roots of Anger
    • PRACTICE:Past Angry Moments Part 1
    • Anger Management
      • Reframing
      • Distractions
    • PRACTICE:Past Angry Moments Part 2
    • 4 Stages of an Emotional Hijack
    • PRACTICE: Emotional Hijack
    • EXERCISESimulate Anger and Respond
    • Worrying
      • Worry Management
    • EXERCISE: Workplace Music
  4. Module 4: SELF-MOTIVATION

    Objective: Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity

    • What is Motivation?
    • Power of Self Talk
    • PRACTICE:Positive Self-Talk
    • State of Flow
    • Apathy
    • Mind Mapping
    • EXERCISE: Mind Map the Future
  5. Module 5: EMPATHY

    Objective: Establish rapport with others and improve the effectiveness of your communication

    • The Origins of Empathy
    • Physiology
      • Matching Emotions
      • Empathy Technique
    • PRACTICE: EMPATHY
  6. Module 6: SOCIAL AWARENESS

    Objective: Understand others’ feeling when interacting with them and become a trusted person in their network

    • Why Social Awareness?
    • A Case Study
    • EXERCISE: The “A” Team
    • Group Interactions
    • EXERCISE:Visualise Your Role Model
    • 6 Negative Listener Types
    • EXERCISE:Negative Listening Styles
    • Effective Listening
    • EXERCISE:Effective Conversations
  7. Module 7: RELATIONSHIP MANAGEMENT

    Objective: Understand others needs systematically and respond accordingly to get maximum results in your interactions with them

    • The Six Human Needs
    • Select Two
    • PRACTICE: The Six Human Needs
    • PRACTICE:Six Needs – Scenario 1
    • PRACTICE:Six Needs – Scenario 2
    • HOME EXERCISEMy Colleagues’ Need
    • EXERCISE:Six Needs Scenario Making
Your Trainer

Mr. Vigneswaran Applasamy has been involved in lecturing, research, management, sales and training for more than 14 years in the field of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing. He is a Certified HRDF Trainer. In addition, he has been accredited by Harisson Assessment in Employee Development, completed Emotional Energy Management Trainer Course and attended Gamification and Behavioural Design workshop by Yu-kai Chou.
Vigneswaran holds a Masters in Electrical Engineering from Universiti Teknologi Malaysia and is a registered member of Board of Engineers Malaysia (BEM).

His professional career begun in Singapore as a Sales Engineer and later ventured into the Higher Education sector in Malaysia. He has served as a Vice Principal of a college and moved on to lecture and undertake research in a leading private University where he was noted for his publications in the International IEEE Conferences of Power & Energy and Business, Engineering & Industrial Applications. His articles since have been cited 9 times by other international authors in their respective publications. This was also the period where he ventured into corporate training as an Associate Trainer for Topesh Consultancy and Training Services PLT beginning 2011. He has since worked with a few other training providers.

He has used his industrial and training expertise to develop soft skills programmes with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme. Each sub-section of a programme is incorporated with as many exercises or activity to enhance the practical understanding of participants.

He has since developed over 30 training programmes in the area of Soft-Skills. He’s participants include those from Global Enterprise International Malaysia (A Member of Singtel Group), Galeri Petronas, Petron Malaysia Refining & Marketing Bhd, Sarawak SEDC, UMW Holdings Bhd, Bintulu Development Authority, KPJ Healthcare, Coway (M) Sdn Bhd, Lim Kok Wing University, Maxis Customer Service Sdn Bhd, Bursa Malaysia Berhad, Honda Malaysia, Pos Malaysia Berhad, Maybank Berhad, UEM Group Berhad, UEM Sunrise Berhad to name a few.

His pragmatic approach have been well received by various segments of people, owing to his wide exposure to various industries over the years. He is well known for his highly charged, energetic yet humorous training sessions where he never fails to continuously engage with participants throughout.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 14 January 2019 )
1 person or more ~ RM 1280 / person
Standard
1 person ~ RM 1380 / person
2 persons or more ~ RM 1280 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
GST: 001871699968
Tel: 03 7732 0477     Fax: 03-6207 6727     
Info    019 335 1111     info@scientia.com.my
Sara    019 335 1111     sara@scientia.com.my
Nonie    019 327 1111     nonie@scientia.com.my
Max    012 375 2003     max@scientia.com.my
For Customised In-House Training:
Ronny     012 223 6666     ronny@scientia.com.my
Office Hour: Monday ~ Friday 9.00 am~6.00 pm
Click here to request for a Brochure
Copyright (c) 2015 by Scientia Training Sdn Bhd