FROM ADMIN ASSISTANTS TO KNOWLEDGE ASSISTANTS (2 DAYS)
By Ms. Anita Shanmugam - 15 & 16 January 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
Introduction

As technology continues to expand in offices across the world, the role of the office professional has greatly evolved. Office automation and organizational restructuring have led administrative assistants to assume a wider range of new responsibilities once reserved for managerial and professional staff. Many administrative assistants now provide training and orientation for new staff, conduct research on the Internet, and operate and troubleshoot new office technologies. Administrative assistants today are responsible for a variety of administrative and clerical duties necessary to run an organization efficiently. This interactive 2 day program will help you meet all these challenges and transform you from an admin assistant to a knowledge assistant.

Key Benefits
  1. Utilise the principles of project and time management to successfully manage your workload
  2. Develop your administrative strengths
  3. Develop effective communication skills
  4. Gain confidence in making decisions
  5. Understand what motivates people and how this can assist you in working with your team
  6. Assess the importance of your organisation’s culture and strategy to your role
Course Outline

MODULE ONE - The Life of the Administrative Assistant

As the reliance on technology continues to expand in offices, the role of the office professional has greatly evolved. Office automation and organizational restructuring have led administrative assistants to assume responsibilities once reserved for managerial and professional staff. This modules introduces you to the core responsibilities of the knowledgeable administrative assistant.

  • Roles and Responsible
  • Knowledge Skills and Competencies
  • Assess the importance of your organisation’s culture and strategy to your role

MODULE TWO - The Knowledgeable Assistants Communication

Secretaries and administrative assistants should be proficient in keyboarding and good at spelling, punctuation, grammar, and oral communication. Employers also look for good customer service and interpersonal skills because administrative assistants must be tactful in their dealings with people. Discretion, good judgment, organizational or management ability, initiative, and the ability to work independently are especially important for higher level administrative positions. This module covers areas in:

  • Business Communications
  • Oral Communication
  • Written Communication
  • Telecommunications

MODULE THREE

Today’s administrative assistants are having to effectively support more members of the executive staff. In a number of organizations administrative assistants work in teams to work flexibly and share their expertise. Administration Professionals recognizes that apart from learning to optimise your own effectiveness and productivity, to be more effective, you need to be able to increase the effectiveness of your team, deal with difficult people, manage conflicts and stress This module teaches you how to be a more effective team member.

  • Handling Difficult People
  • Dealing with Conflict
  • Building Rapport
  • Understand what motivates people

MODULE FOUR - The Efficient, Effective and Knowledgeable Administrative Assistant

Effective management skills have become vital for any modern administration professional. As your managers rely more heavily on you to facilitate their appointments, control shifting priorities, direct business projects or administer the office, these skills give you an edge to succeed at meeting the demands of your role in to:

  • Plan and schedule meetings and appointments;
  • Manage projects;
  • Conduct research;
  • Disseminate information
  • Handle travel and guest arrangements

MODULE FIVE - Effective Time Management in a Reactive Support Role

Today’s administrative assistants need to know how to overcome the time management challenges of a role dependent on the priorities of others. This modules covers:

  • Identifying and eliminating procrastination by understanding when and why you procrastinate.
  • Working towards creating a more proactive environment to better juggle your routine and reactive duties.
  • Techniques for coping with a large and growing workload.
  • Ensuring your efforts are directed towards the most critical areas of your job.
  • Applying techniques which will help you prioritise effectively and focus on activities that add most value to the organization

MODULE SIX - Spotting Opportunities for Growth in your Role

  • Dealing with failure and success and accepting responsibility either way
  • Removing the barriers: identifying the factors that hinder your progress
  • Becoming proactive in your role for continuous growth and challenge
  • Setting growth objectives for yourself and your role
Your Trainer

Ms. Anita Shanmugam has vast experience gained in managing people; she has also developed skills in training over the years. Her clients had benefited immensely from her coaching and mentoring. She started off as a corporate Sales Executive and later held the position of Sales / Marketing Director. Currently she is a trainer for all levels including operations, supervisory and managerial staff, both in Bahasa Malaysia and English. Having more than 15 years of experience in the training arena, she is known to facilitate her programs using very practical hands-on approach, enabling participants to relate to her teachings easier.

She has intense dedication towards improving personal and organizational performances. With a track record in the corporate/private sector Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is also a certified NLP Practioner that believes you need to be able to communicate with and influence yourself, family, friends, colleagues or clients. She believes that professionally everyone needs to understand how important it is to able to make yourself understood and to effectively influence. It’s a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels and she dedicates her time now to help others change their life for the better.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 1 January 2019 )
1 person or more ~ RM 1280 / person
Standard
1 person ~ RM 1380 / person
2 persons or more ~ RM 1280 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
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